TAYLOR ZAJAC
Bloomfield,CT
Summary
Organized and results-driven professional with 10+ years of experience in management, office administration, operations, marketing, sales, and team leadership. Skilled in scheduling, reporting, customer engagement, marketing coordination, inventory, payroll support, and Microsoft Office. Strong communicator and problem-solver with proven ability to manage multiple priorities and improve daily operations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Aquatics Director
Big Sky Fitness
Farmington, Connecticut
03.2024 - Current
- Marketing Strategy and Campaign Development
- Lead generation, conversion and Customer Retention Strategy
- Managed daily operations of aquatic facilities, ensuring safety and cleanliness standards.
- Program Development, Promotion and Social Media Management
- Resolved customer issues promptly, ensuring high levels of satisfaction and retention.
- Evaluated performance of swim instructors, lifeguards and deckhands.
- Conducted interviews and onboarding of new staff
- Documented aquatic staff disciplinary action and implemented corrective plans.
- Oversaw all lesson inquiries, client communication and billing.
ASSISTANT STORE MANAGER
The Vitamin Shoppe
11.2018 - 05.2021
- Managed day-to-day operations, ensuring effective scheduling, inventory control, staff coordination, and customer service.
- Prepared schedules and coordinated staffing to maintain efficient operations.
- Hired, trained, and developed employees on company procedures and customer service.
- Assisted with payroll, banking responsibilities, and processing shipments to maintain operational accuracy.
- Supported sales goals by monitoring key performance indicators and implementing strategies to enhance performance.
ASSISTANT STORE MANAGER
The North Face
08.2015 - 12.2017
- Managed inventory, shipments, banking, cash handling, and opening/closing procedures.
- Trained new employees on operational procedures, customer service, and cash handling.
- Executed daily administrative and operational functions to ensure smooth operations of high-volume location.
- Prepared daily, weekly, monthly, and quarterly sales reports.
- Facilitated conference calls and conveyed company initiatives to staff to align team efforts with organizational goals.
STORE MANAGER
Dragonfly Kids Consignment Boutique
10.2013 - 05.2015
- Developed and implemented strategies that increased sales and profitability through targeted initiatives.
- Managed advertising and promotional activities, organizing events to enhance customer engagement and drive store traffic.
- Oversaw daily business operations, managing banking, inventory, vendor orders, and customer accounts to ensure smooth operations.
- Placed orders for vendor merchandise to maintain inventory levels. and coordinated inventory needs.
- Administered consignor accounts, ensuring accurate tracking and reporting. and maintained accurate merchandise records.
Education
Bachelor of Science - Criminal Justice
Goodwin College
East Hartford, CT11-2021
Associate Degree - Criminal Justice
Lincoln College of New England
Southington, CT01-2018
High School Diploma -
Southington High School
Southington, CT01-2011
Skills
- Facility & Daily Operations Management
- Hiring, Training & Employee Development
- Sales & Revenue Growth
- Scheduling & Calendar Coordination
- Aquatics program development
- Budget & Payroll Management
- Vendor & Supplier Coordination
- Inventory Management
- Marketing Strategy and Promotions
- Reporting & Business Analysis
- Microsoft Office
- QuickBooks
- Invoice verification
- Office & Administrative Management
Certification
- First Aid/CPR
- Connecticut Guard Card
Timeline
Aquatics Director
Big Sky Fitness
03.2024 - Current
ASSISTANT STORE MANAGER
The Vitamin Shoppe
11.2018 - 05.2021
ASSISTANT STORE MANAGER
The North Face
08.2015 - 12.2017
STORE MANAGER
Dragonfly Kids Consignment Boutique
10.2013 - 05.2015
Bachelor of Science - Criminal Justice
Goodwin College
Associate Degree - Criminal Justice
Lincoln College of New England
High School Diploma -
Southington High School