THOMAS BRENNAN
Tulsa,OK
Summary
Led safety training, compliance, and staff development across aquatic and high-adventure programs. Builds risk assessment routines, coaches teams on emergency readiness, and strengthens participant experiences through clear standards and consistent feedback loops. Drives safer operations while supporting enrollment, retention, and program quality.
Overview
8
8
Certifications
26
26
years of professional experience
Work History
Aquatics Director
Raquette Lake Camp
05.2019 - 01.2026
- Developed a rigorous training and coaching program that strengthened safety compliance dramatically within 6 months and promoted a professional camp environment.
- Implemented a comprehensive feedback system that lifted customer satisfaction and enrollment by 30% within 6 months.
- Coached aquatics staff on safe practices, reinforcing learning, accountability, and consistent supervision across daily operations.
- Reviewed feedback trends to refine program offerings and align activities with participant expectations and camp needs.
- Maintained facility operations by monitoring aquatics areas, supporting troubleshooting, and keeping activities running safely and smoothly.
Ski School Supervisor and Instructor
Vail Resorts Heavenly and Northstar
12.2010 - 03.2024
- Trained and mentored 400 instructors on safety standards and customer satisfaction while reinforcing compliance over six months.
- Improved compliance through consistent coaching, on-the-hill observation, and direct feedback from instructors.
- Managed relationships with high-value clients by delivering attentive, bespoke service across ski school interactions.
- Built a collaborative safety culture that supported consistent team behavior and stronger guest experiences.
- Applied mentorship and feedback to strengthen instructor performance and align daily work with service expectations.
- Key member of a high performing team that created and implemented on snow observations, which are now the enterprise standard.
- Oversaw private lesson assignments at the Ritz Carlton location which culminated in a +1 point gain in overall SRS satisfaction and deliverd executional service to the internal and external guest's.
Camp Director
Summit Base High Adventure Camp
05.2017 - 09.2018
- Supervised daily camp operations to maintain compliance with local, state, and federal regulations.
- Maintained facilities and supported revegetation efforts across camp property.
- Certified staff as Leave No Trace instructors to strengthen outdoor program standards.
- Improved staff retention by addressing concerns directly and maintaining a collaborative work environment.
- Provided ongoing coaching to support staff performance and strengthen day-to-day teamwork.
Assault Amphibious Crew Chief
United States Marine Corp
04.2000 - 04.2008
- Trained Marines on operational procedures, emphasizing safety, risk management, and high-skill execution.
- Applied critical thinking to identify operational risks and reinforce sound field decisions.
- Built team cohesion by coaching Marines toward consistent standards and shared mission readiness.
Education
High School Diploma - undefined
Northern Valley Regional HS
06.1994
Skills
- Communication
- Critical thinking
- Customer service
- Program operations management
- Facility operations
- Leadership
- Team building
- Troubleshooting
- Staff training & supervision
- Safety protocols
Certification
PSIA Alpine Level 2
Personal Information
Title: Ski School Supervisor
Timeline
Aquatics Director
Raquette Lake Camp
05.2019 - 01.2026
Camp Director
Summit Base High Adventure Camp
05.2017 - 09.2018
Ski School Supervisor and Instructor
Vail Resorts Heavenly and Northstar
12.2010 - 03.2024
Assault Amphibious Crew Chief
United States Marine Corp
04.2000 - 04.2008
High School Diploma - undefined
Northern Valley Regional HS