Taylor D. Williams
McKinney,TX
Summary
Results-driven professional with a strong focus on effective communication and team collaboration. Skilled in managing sensitive legal documentation and resolving complex issues, contributing to improved internal processes and increased compliance adherence.
Overview
9
9
years of professional experience
Work History
Official Document Review (ODR) Specialist
Goldman Sachs
Richardson, Texas
09.2021 - Current
- Executed processing of litigation-related requests, including levies, garnishments, subpoenas, and document redactions, ensuring compliance with legal and internal standards.
- Reviewed and analyzed legal documentation, including death certificates and affidavits, to facilitate accurate resolution of deceased depositor accounts while adhering to regulatory standards.
- Ensured regulatory compliance and internal policy adherence while managing sensitive financial and legal documentation.
- Collaborated with cross-functional teams to resolve complex account issues and mitigate operational risk, improving internal processes.
- Trained and mentored new team members on departmental procedures and compliance requirements, fostering a knowledgeable team.
- Generated, monitored, and analyzed operational reports, including CDMC and Account Cap Limit reports, to support business operations and identify process improvement opportunities.
RETENTION & COMMERCIAL TECH SPECIALIST
ADT Security Services
Irving, Texas
01.2018 - 09.2021
- Increased client retention by 15% through targeted strategic initiatives.
- Generated a 20% revenue increase by executing tailored customer engagement strategies.
- Improved resolution times by 30% and enhanced customer satisfaction by directing remote troubleshooting and escalations for over 50 high-value business clients.
- Enhanced team productivity by 20% and cut ramp-up time by 25% by designing and implementing effective training materials and onboarding programs.
Education
Certificate - Project Management
Coursera
Online04-2025
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05-2020
Skills
- Compliance & Regulatory Audits
- Risk Management
- Legal & Regulatory Document Review
- Document & Case Management
- Legal Research & Analysis
- Issues Management & Investigations
Timeline
Official Document Review (ODR) Specialist
Goldman Sachs
09.2021 - Current
RETENTION & COMMERCIAL TECH SPECIALIST
ADT Security Services
01.2018 - 09.2021
Certificate - Project Management
Coursera
Bachelor of Science - Elementary Education
Grand Canyon University