Taylor Kiser
Communications Specialist
Mount Juliet,TN
Summary
Results-driven professional with a strong foundation in marketing and business writing. Successfully led process improvements and developed internal communication strategies that foster collaboration and enhance client experiences. Eager to contribute to team success and organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Communications Specialist
NFP Insurance and Benefits
Charlotte, NC
09.2024 - Current
- Played a key role in launching a digital benefits guide initiative by leading process improvements, training internal clients on new processes, streamlining workflows, and introducing an enhanced benefits experience to external clients.
- Developed and implemented internal communication strategies to enhance employee engagement.
- Collaborated with cross-functional teams to streamline messaging across various platforms.
- Created content for benefits, ensuring alignment with company branding and values.
- Participated in an intensive, company-wide artificial intelligence training program, developing practical expertise in leading AI platforms such as Microsoft Copilot, Claude, and ChatGPT to enhance workflows and productivity.
Assistant Account Manager
Marsh McLennan
Murfreesboro, TN
07.2024 - 09.2024
- Supported account management team in developing client proposals and presentations.
- Coordinated communication between clients and internal teams to ensure alignment on project goals.
- Assisted in the preparation of financial reports, enhancing accuracy and timeliness.
- Managed client inquiries, providing effective solutions to improve satisfaction.
- Updated and maintained client databases, improving data integrity and accessibility.
- Built client relationships by acting as liaison between customer service and sales teams.
Sales Development Representative
Colonial Life Insurance
Franklin, TN
10.2023 - 07.2024
- Conducted outbound prospecting to identify potential clients and generate qualified leads.
- Collaborated with sales team to develop effective sales strategies and outreach campaigns.
- Utilized CRM software to track interactions, manage leads, and maintain accurate data records.
- Assisted in preparing customized presentations and proposals tailored to client needs.
- Engaged in regular follow-ups with prospects to nurture relationships and move opportunities forward.
- Analyzed market trends to identify new business opportunities and enhance lead generation efforts.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Education
Bachelor of Science - Business Administration
05-2018
Skills
- Internal communications
- Marketing
- Business writing
- Analytics reporting
- Project planning and development
- Account management
- Client relations
- Teamwork and collaboration
Accomplishments
- Collaborated with team of 50+ in the development of Digital Benefits Guide Product Launch.
- Participated in the creation of the National Communications practice by introducing new workflows across the organization.
Certification
- Health and Life Insurance License - 2023-current
- Artificial Intelligence training- Microsoft Copilot, Claude, and ChatGPT.
Timeline
Communications Specialist - NFP Insurance and Benefits
09.2024 - Current
Assistant Account Manager - Marsh McLennan
07.2024 - 09.2024
Sales Development Representative - Colonial Life Insurance
10.2023 - 07.2024
Liberty University - Bachelor of Science, Business Administration