Taylor Jean Mulnix-Knapp
Muscatine
Summary
Dynamic and customer-focused waitress with experience at Port City Underground, excelling in order accuracy and effective communication. Proven ability to foster positive relationships with patrons and manage high-pressure situations while maintaining food safety standards. Passionate about enhancing the dining experience and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Waitress
Port City Underground
02.2025 - Current
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress/ Cook
Cheri Top Drive-in
Muscatine
05.2021 - 09.2024
- Stocked service areas with supplies during slow periods.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
Louisa-Muscatine High School
Letts, IA05-2025
Skills
- Customer service
- Food safety
- Order accuracy
- Cash handling
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Adaptability
- Stress management
- Table setting
- Supply restocking
- Food safety oversight
- Food handling safety
- Menu recommendations
- Cleanliness
Timeline
Waitress
Port City Underground
02.2025 - Current
Waitress/ Cook
Cheri Top Drive-in
05.2021 - 09.2024
Louisa-Muscatine High School