Taylor L Litchford
Hope Chevrolet -GMC -Ford
Hope,AR
9
years of professional experience
Managed customer service operations with 10+ years of experience in sales, management , and team leadership to meet goals and deadlines. I’m searching for a financially stable company , to “ hang my hat “ long term, and that will recognize hard work , honesty , loyalty, and an overall strong work ethic . I offer those attributes and more , and would love to work for a company that shares these values !
Work History
Client Manager -Sales
1 Year 1 Month- Assist customers through full car sales process, from greeting walk-in visitors and identifying vehicle needs to presenting options, explaining features, and guiding selection choices.
- Lead test drives and vehicle walk-arounds, answered questions about performance, safety, and pricing, and supported informed buying decisions for Ford, Chevrolet, and GMC models.
- Complete and check basic sales paperwork with customers while coordinating with management and office staff to keep documentation accurate, deal processing smooth, and required forms finished on time.
- Keep showroom and lot clean and organized by arranging vehicles and sales materials to improve customer experience and support professional dealership appearance.
- Build customer relationships through courteous communication, follow-up calls, and prompt responses to questions, encouraging repeat business and positive word-of-mouth for Hope Auto Company.
Debone Specialist
11 Months- Operated on a high-volume production line to prepare, assemble, and package baked goods according to company recipes, portion standards, and daily production schedules.
- Monitored product quality throughout shifts, checking appearance, texture, and packaging integrity and promptly removing items that did not meet Hope Baking Company standards.
- Followed food safety, sanitation, and workplace cleanliness procedures, regularly wiping down equipment, organizing workstations, and disposing of waste to maintain a safe, compliant production environment.
- Collaborated with team members and supervisors to keep the line running smoothly, communicating supply needs, rotating between stations, and adjusting pace to meet changing production demands.
- Assisted with basic materials handling tasks, such as staging ingredients, loading trays, and organizing finished products for storage or shipment while maintaining accurate counts and clear labeling.
Store Manager
3 Years 2 Months- Oversaw daily front-end operations for high-traffic travel center, managing cash handling processes, shift scheduling coverage, and customer service activities to sustain service quality.
- Executed lead cashier register duties by processing customer purchases, fuel transactions, and returns; balanced drawers and adhered to company procedures to support accuracy and loss prevention.
- Delivered cashiering and customer service coaching covering cleanliness expectations and policy reinforcement, while modeling professional communication practices for interactions with travelers and professional drivers.
- Oversaw cleanliness standards across customer-facing areas, coordinated staff for merchandise restocking, maintained organized product display counters, and supported restroom and common-area presentation.
- Handled counter-based customer interactions to resolve transaction, product, and service concerns using clear communication and structured problem-solving.
Assistant Manager
3 Years 3 Months- Supported daily restaurant operations to maintain consistent service and product quality.
- Trained crew members on sandwich assembly, customer service, and sanitation standards.
- Handled cash transactions, register accuracy, and end-of-shift reconciliation.
- Coordinated staff schedules to cover peak business periods and labor needs.
Education
No Degree - Nursing Administration
High School Diploma
Skills
De-escalation management skills
Health information management
Housekeeping
Customer service
Food safety compliance
Typing
Administrative experience
Customer retention
Custodial Experience
Staff scheduling
Great communication skills
Warehouse experience
Sales negotiation
RF scanner
References
1) John Guerrera- Hope Chevy-GMC-Ford
Sales/Finance Mgr. (903) 718-0111
2) Sharika Evans -Tyson Foods Hope, Ar
Supervisor (870) 777-8646
3) Errica Treese -Subway Hope, Ar
Manager (501) 762-4740
4) Kimberly McWhirter - Love’s Travel Stop #799 General Mgr (501) 762-4740
Timeline
Client Manager -Sales
Hope Chevrolet -GMC -Ford
09.2025 - CurrentRead More
Debone Specialist
Tyson Foods
09.2024 - 08.2025Read More
Store Manager
Loves travel store
06.2021 - 08.2024Read More
Assistant Manager
Subway
02.2018 - 05.2021Read More
University of Hope
No Degree from Nursing Administration
Read More
Hope High School
High School Diploma
Read More