Taylor N. Trimble
Brandywine,MD
Summary
Detail-oriented, certified Phlebotomy Technician (CPT) looking for an opportunity to apply my compassion for people and strong work ethic in an established business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Engineer/Business Developer/, Customer Service Representative
Giant, Stanley Foods
01.2019 - 05.2022
- Assisted the Facility Manager in building their business via in-person floor sales and achieving all stated goals while providing excellent client customer service
- Maintained and update the facilities database daily via various Microsoft Applications that include but aren’t limited to Word, Excel, Power Point, Access, and Outlook
- Developed and track electronic and paper filing system that also includes the scanning of sales receipts, order forms, and inventory checks
- Demonstrated completion of sales with the use of credit card, cash, and check payments
- Managed and respond to all incoming emails and regular mail in a professional, courteous fashion on a daily basis
- Served as the point of contact for all incoming guests via phone and/or in-store
- Scheduled and reserve inventory deliveries, drop-offs, and meetings with personnel.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Medical Assistant
Fortis College
Lanham10.2023
Associate of General Studies - General Studies
Wilberforce University
08.2018
High School Diploma -
Dr. Henry A. Wise High School
06.2018
Certification
CPT, Certified Phlebotomist Technician
CPR Certified
Timeline
Sales Engineer/Business Developer/, Customer Service Representative
Giant, Stanley Foods
01.2019 - 05.2022
No Degree - Medical Assistant
Fortis College
Associate of General Studies - General Studies
Wilberforce University
High School Diploma -
Dr. Henry A. Wise High School
CPT, Certified Phlebotomist Technician
CPR Certified
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