Taylor Saint James
Baltimore,MD
Summary
Dynamic customer service professional with extensive experience at CRP-Remote, excelling in data entry and client engagement. Proven ability to enhance brand awareness and foster strong relationships through exceptional communication and empathy. Skilled in medical billing and adept at navigating remote work environments, ensuring top-tier service delivery and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner/Operator Master Lash Technician
Saint Siloam Lashco
Baltimore, MD
06.2020 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Hosted special events to boost brand awareness and increase community engagement.
- Applied primer and adhesive to natural lashes prior to attaching the synthetic lash extensions.
- Developed new styles and techniques.
- Built strong relationships with customers by providing exceptional customer service.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
Call Center Customer Service Representative
CRP-Remote
01.2021 - 05.2023
- My current job is a high volume call center for public assistance
- Everything is done remotely My daily task at my job included data entry under the authorization of HIPPA for Medicaid, snap and tan if applicant's for DHS , government contracted
- My requirements are stable wifi a desktop laptop and monitor and head set
- Professional and quite workspace at home
- I worked a full time schedule 8hr shifts Monday-Friday listed below are skill sets required from me every day
- Answering calls
- Medical billing
- Document every call
- Looking over cases
- Data entryMedical documentation
- Finalizing time sheets
- Callbacks
- Customer empathy
- Report clients the information with DHS technical support
- Customer report
- Script dialect
- Call center metrics
- Aws and Maximus experienced
Customer Service Representative
CRP-Remote
01.2021 - 09.2021
- My duties everything remotely
- Scheduling appts
- Callbacks
- Documenting calls
Concierge/Receptionist
Massage envy
Glen Burnie, USA
08.2020 - 12.2020
- This job required greeting customers and communicating services and packages while upselling
- Booking appointments and billing were day to day task needed and customer satisfaction
- Skills needed: Communication, Multitasking, Social skills, Organization, Technical skills, Resistance to stress, Problem solving, Empathy
Call Center Representative
Robert Andrew Salon & Spa
Gambrills, USA
06.2020 - 11.2020
- I worked in a call center que for the spa booking appointments, doing call backs and finalizing customers payments over the phone I worked 8 hour shifts a day
Education
Certification - Health And Beauty
Thee Hair Vault
Temple Hills, MD07-2020
1 year - Business
Virginia State University
Petersburg, VA04.2020
Skills
- Customer Service
- Data Entry
- Analysis skills
- Communication skills
- Phone etiquette
- Remote access software
- Remote Utilities
- Windows Remote Desktop
- Medical office experience
- Medical terminology
- HIPAA
- Medical billing
- Cash register
- Stocking
- Cash handling
- Manufacturing
- Assembly
- Mechanical knowledge
- Social media control
- Marketing tactics
- Business launch
- Brand strategy planning
- Client engagement optimization
Certification
- Master Group Volume Lash Technician
- Licensed Certified Lash Technician Trainer
Timeline
Call Center Customer Service Representative
CRP-Remote
01.2021 - 05.2023
Customer Service Representative
CRP-Remote
01.2021 - 09.2021
Concierge/Receptionist
Massage envy
08.2020 - 12.2020
Owner/Operator Master Lash Technician
Saint Siloam Lashco
06.2020 - Current
Call Center Representative
Robert Andrew Salon & Spa
06.2020 - 11.2020
Certification - Health And Beauty
Thee Hair Vault
1 year - Business
Virginia State University
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