Innovative and goal-oriented Management professional committed to providing exceptional member satisfaction. Strong leader and problem-solver dedicated to meeting membership and sales goals. Committed to positive relationships between team members, with a strong emphasis in positive and assertive encouragement and development.
Hi, I’m
Carol Olivas
Esthetician
Aurora,CO
Summary
Overview
5
years of professional experience
1
Certification
Work History
Deka Lash
Deka Lash Studio Manager, Master Lash Artist.
05.2021 - 08.2023
Job overview
- Coordinated daily studio operations: including turn key tasks, budgeting, scheduling, staff management and member service.
- Recruited, trained, and developed a high-performing and customer-focused team from scratch, successfully leading and training a team of 5-8 artists at a time during peak seasons.
- Kept accurate budgets with all expenses tracked and accounted for, managed and met membership and product sales goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
First Bank
Bank Teller
09.2018 - 09.2019
Job overview
- Built trusting relationships with members, assisting various members with completing successful transactions, including account balances, payments, deposits, withdrawals, and other miscellaneous services.
- Educated and assisted members with best use of services provided by First Bank, frequently translating for Spanish speaking users, striving to provide accurate and exceptional service for all members.
- Monitored and verified suspicious activity on customer accounts. Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Avalon Institute Aurora, CO
Licensed Esthetician
02.2020
University Overview
Skills
- Staff Management
- MyTime Scheduling
- Membership and Product Sales
- Customer Service
- Hiring and Training
- Shift Scheduling
- Scheduling and Coordinating clients
- Employee Coaching and Mentoring
- Dual Language Speaker, English, Spanish
- Beginner ASL
Certification
- Certified Microdermabrasion, 2020
- Certified Chemical Peel, 2020
- Certified Lash Trainer, 2021
- Certified Master Lash Artist, 2021.
Languages
English
Spanish
Timeline
Deka Lash Studio Manager, Master Lash Artist.
Deka Lash
05.2021 - 08.2023
Bank Teller
First Bank
09.2018 - 09.2019
Avalon Institute
Licensed Esthetician
- Certified Microdermabrasion, 2020
- Certified Chemical Peel, 2020
- Certified Lash Trainer, 2021
- Certified Master Lash Artist, 2021.
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