Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Carol Olivas

Denver,CO

Summary

Innovative and goal-oriented Management professional committed to providing exceptional member satisfaction. Strong Leader and problem solver dedicated to meeting membership and sales goals. Committed to positive relationships between team members, with a strong emphasis in positive and assertive encouragement and development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Studio Manager, Master Lash Artist

Deka Lash
05.2021 - 08.2023
  • Coordinated daily studio operations; including turn key tasks, budgeting, scheduling, staff management and member service.
  • Recruited, trained, and developed a high performing and customer focused team from scratch, successfully leading and training a team of 5-8 lash artists at a time during peak seasons.
  • Kept accurate budgets with all expenses tracked and accounted for, managed and met memberships and product sales goals.
  • Maintained positive customer relations by addressing problems head on and implementing successful corrective actions.

Bank Teller

FirstBank
09.2018 - 09.2019
  • Build trusting relationships with members, assisting various members with completing successful transactions, including account balances, payments, deposits , withdrawals, and other miscellaneous services.
  • Educated and assisted members with best use of services provided by FirstBank, frequently translating for Spanish speaking users, striving to provide accurate and exceptional service for all members.
  • Monitored and verified suspicious activity on customer accounts. Balanced cash drawer daily and resolved discrepancies to provide accurate date regarding cash flow.

Education

Licensed Esthetician - Esthetics

Avalon Institute
Aurora, CO
02.2020

Skills

  • Staff Management
  • MyTime Scheduling
  • Membership and Products sales
  • Customer Service
  • Hiring and Training
  • Shift Scheduling
  • Scheduling and Coordinating clients
  • Employee Coaching and Mentoring
  • Dual Language speaker, English, Spanish
  • Beginner ASL
  • Lash Lift and Tint
  • Brow Lamination and Tint
  • Waxing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Licensed Esthetician, 2020
  • Certified Microdermabrasion, 2020
  • Certified Chemical Peel, 2020
  • Certified Lash Trainer, 2021
  • Certified Master Lash Artist, 2021

Timeline

Studio Manager, Master Lash Artist

Deka Lash
05.2021 - 08.2023

Bank Teller

FirstBank
09.2018 - 09.2019

Licensed Esthetician - Esthetics

Avalon Institute

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Carol Olivas