Taylour Copeland
Ellenwood,Georgia
Summary
Taylour Copeland is a versatile professional with a strong background in customer service. With extensive experience in these domains, she possess a unique skill set that allows her to understand customer needs while effectively scaling in product and services sales. Taylours customer centric approach has earned her a reputation for delivering exceptional experiences and building long lasting relationships with clients. Her proficiency in marketing strategies compliments her customer service expertise, enabling her to create compelling campaigns that resonate with the target audience. As a result Taylour is a valuable asset to any organization seeking a well rounded professional with a passion for customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Delivery Manager
LOCAL HIRE
10.2023 - Current
- Effectively coordinating grant funding accuracy
- Understanding applicant's recovery priorities and executing their needs
- Proactively communicating with applicants
Publicist/Summer Marketing Intern
Hillshire Entertainment Group
05.2023 - 07.2023
- Created media campaigns for written, video and image content for marketing.
- Negotiating contracts with agencies, journalist and blogs. Creating talking points for interview requests.
- Managing relationships with influencers, bloggers and journalist.
Production Assistant, Assoc Producer & Publicist
A Wynning Production
05.2023 - 07.2023
- Conduct crowd control by putting up signs, directing pedestrians away from filming, lockdown sets, etc..
- Performed administrative work (answering phones, paperwork, meeting deadlines, etc..)
- Collaborated with the production team to facilitate smooth operations, avoiding disruptions and delays
- Writing, editing,organizing scripts, running the teleprompter in news casts, and helping the editor by making beat calls.
Customer Service Representative /Technical Support Representative
FedEx
09.2022 - 05.2023
- Applying investigative techniques to research customer inquiries regarding missing packages.
- Responsible for handling customer's needs, processing documentation that accompanies freight movement, and performing other administrative customer service-related duties as necessary in day to day operation of the service center.
- Monitoring and maintaining computer systems and networks.
Seasonal Customer Service Representative
Enterprise Rent-A-Car
05.2022 - 08.2022
- Problem-solving: Resolving customer inquiries, concerns, or complaints promptly and effectively while striving to exceed customer expectations by providing satisfactory solutions.
- Sales/Upselling: Identifying opportunities for upselling additional products or services such as insurance, fuel options, or upgrades to enhance customer's overall rental experience.
- Billing/Payments: Handling payment transactions, managing invoices, and explaining rental charges to customers clearly and transparently.
- Guiding customers concerning rental car needs.
Project Mangement Specialist
Family Life Legacy
03.2018 - 04.2022
- Develop comprehensive project marketing plans, including scope, objectives, timelines and resource requirements
- Define project tasks and financial resource needs in collaboration with the Broker
- Monitor project progress, track key performance indicators (KPIs), and implement necessary changes to meet objectives
- Communicate project status, updates, and results to stakeholders, team members, and management.
Education
Bachelor of Science - Business Administration
Savannah State University
Savannah, GA12.2025
High School Diploma -
Maynard Jackson High School
Atlanta, GA05.2021
Skills
- Proficient in creating and presenting managerial briefings
- Interpersonal Skills
- Customer Service Skills
- Data Entry
- Team Leadership
- Communication
- Microsoft Proficiency
- Data Analysis
- Professional Writing
- Team Development
- Compliance Enforcement
Certification
- Security Awareness
- 15-0100: Introduction to Incident Command System
- IS-0200: Basic Incident Command System for Initial Response
- ISO 700: An Introduction to the National Incident Management System
- IS 0800: National Response Framework, An Introduction
- IS 1000 : Public Assistance Program and Eligibility
- IS 1001 : The Public Assistance Delivery Model Orientation
- IS 1011 : Roads and Culverts
Timeline
Program Delivery Manager
LOCAL HIRE
10.2023 - Current
Publicist/Summer Marketing Intern
Hillshire Entertainment Group
05.2023 - 07.2023
Production Assistant, Assoc Producer & Publicist
A Wynning Production
05.2023 - 07.2023
Customer Service Representative /Technical Support Representative
FedEx
09.2022 - 05.2023
Seasonal Customer Service Representative
Enterprise Rent-A-Car
05.2022 - 08.2022
Project Mangement Specialist
Family Life Legacy
03.2018 - 04.2022
Bachelor of Science - Business Administration
Savannah State University
High School Diploma -
Maynard Jackson High School
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