Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taylour Kaufman

Summary

A versatile individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

HillYork Air Conditioning Services
09.2023 - Current
  • Providing excellent customer service while scheduling preventative maintenance contract customers
  • Completing a full cycle of a generated Work Order from entering, scheduling, dispatching, customer follow up, and billing
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implementing my interpersonal skills when scheduling with customers, technicians, and co-workers
  • Critically thinking to maneuver busy schedules and emergency service calls ensuring a smooth schedule for technicians
  • Daily duties include using systems such as Microsoft Dynamics, XOI, Teams, Excel and Scheduler.

Operations Freight Dispatcher

Harte Hanks
11.2022 - 07.2023
  • Scheduling and coordinating truckload shipments nationwide requiring strong organizational and multi-tasking skills
  • Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
  • Providing continuous load updates on the locations of various loads, and trailers
  • Maintaining professional communications with clients and carriers via email and telephone
  • Daily duties include using systems such as HITS, Excel, Word, Teams, and occasionally NetSuite.

Executive Assistant/Freight Logistics

Exist Inc.
12.2015 - 11.2022
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Scheduled and coordinated pallet shipments to customers nationwide and internationally implementing critical thinking and problem solving
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Created call tags to return merchandise, submitted claims to vendors, including UPS, Fedex, and local/national freight companies and tracked shipments to ensure they are delivered on time
  • Updated and provided an accurate log of outgoing shipments through to the invoicing process
  • Attended industry trade shows (Surf Expo in Orlando, Magic and Off Price Las Vegas)
  • Coordinated content for product/brochure photo shoots as well as garments to be featured during Miami Fashion Week
  • Maintained professional communications with owners, sales staff, department heads, vendors and co-workers showcasing the ability to develop credibility with confidence
  • Daily duties included using systems such as AllOrders, Quickbooks, Excel, Word, and Adobe PDF.

Education

Nutrition -

Broward College
Ft. Lauderdale, FL

Business -

Florida Atlantic Univ.
Boca Raton, FL

Graduated -

Austintown Fitch High School
Austintown, OH

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Prioritization

Timeline

Customer Service Representative

HillYork Air Conditioning Services
09.2023 - Current

Operations Freight Dispatcher

Harte Hanks
11.2022 - 07.2023

Executive Assistant/Freight Logistics

Exist Inc.
12.2015 - 11.2022

Nutrition -

Broward College

Business -

Florida Atlantic Univ.

Graduated -

Austintown Fitch High School
Taylour Kaufman