Taymussa Miller
Auburn,WA
Summary
Observant Property Adjuster with 8 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
10
10
years of professional experience
Work History
Personal Property Adjuster - Large Loss
Liberty Mutual
12.2022 - 08.2024
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Performed 6 field investigations of damaged properties every month
- Provide insured with policy information to include coverage, limitations, replacement or ACV options
- Perform on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing
- Provide quality customer service
- Coordinate vendor services such as contractors, emergency repair, cleaning services and various replacement services
- Used CoreLogic software to compile estimates for personal property
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
- Negotiated personal property settlement agreements to resolve disputes
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
Claims Adjuster
Progressive
03.2019 - 12.2022
- Managed 70-100 claims per month
- Examined claims forms, policies and other records to determine insurance coverage
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Negotiated total loss settlements and resolved disputes
- Conducted comprehensive interviews of witnesses, policy holders, and claimants to gather facts and determine liability
- Successfully complete required training programs and licensing; continuing education for licensing
- Used established procedures and job aids and handled multiple computer applications simultaneously while assisting customers.
Licensed P&C Claims Adjuster
State Farm
08.2016 - 03.2019
- Lead/Presented ideas at team huddles on ways to improve everyday claims process to positively impact customer experience and increase claim efficiency
- Investigated, evaluated and negotiated auto accident claims
- Established and maintained positive working relationships with internal and external customers, ensuring satisfaction with company services
- Work in a team environment and handle low complexity/high volume work in call center environment handling auto claims
- Used established procedures and job aids and handled multiple computer applications simultaneously while assisting customers on the phone.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Cashier
Bi-Mart Corporation
11.2014 - 08.2016
- Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA06.2016
Skills
- Customer Service -10 years
- Time Management
- Communication Skills
- Negotiation
- Leadership Qualities
- Problem Solving
- Microsoft Office
Timeline
Personal Property Adjuster - Large Loss
Liberty Mutual
12.2022 - 08.2024
Claims Adjuster
Progressive
03.2019 - 12.2022
Licensed P&C Claims Adjuster
State Farm
08.2016 - 03.2019
Cashier
Bi-Mart Corporation
11.2014 - 08.2016
Bachelor of Arts - Psychology
Eastern Washington University
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