Tayna Williams
Yonkers,NY
Summary
Compassionate and dedicated nursing team member with extensive patient-facing experience, committed to delivering exceptional care tailored to individual needs. Skilled in addressing diverse patient concerns with empathy and meticulous attention to detail, ensuring high levels of satisfaction, safety, and wellness. Highly organized Front Desk Receptionist adept at multitasking and time management, consistently providing outstanding customer service. Proactive professional who goes above and beyond to assist others in resolving challenges effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Partner
Calvary Hospital
11.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Collaborated with healthcare teams to deliver personalized care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Educated families on care techniques and resources for continued support.
- Advocated for patient needs, promoting effective communication between teams and families.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Front Desk Receptionist
Pearce Home Care Agency
01.2022 - 05.2024
- Managed a multi-line phone system, directing calls and taking detailed messages.
- Scheduled and confirmed appointments for clients and caregivers.
- Assisted with administrative tasks such as filing, data entry, and maintaining patient records.
- Provided excellent customer service by greeting visitors and addressing inquiries.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
Babysitter/Nanny/Tutor
PRIVATE BABYSITTER
02.2023 - 06.2023
- Created a safe and stimulating environment, ensuring the well-being of children at all times
- Established positive relationships with parents by maintaining open communication about daily activities, meals, and any concerns or issues that arose
- Prepared nutritious meals and snacks according to dietary restrictions and preferences
- Assisted with homework assignments and provided tutoring support as needed
- Organized playdates and outings to parks, museums, libraries, etc. to encourage social interaction and exploration
- Managed daily routines including bathing, dressing, and bedtime rituals
- Maintained cleanliness of living areas used by the children including bedrooms, playrooms, kitchen area after meal preparation etc
- Promoted outdoor playtime for physical exercise through games/sports/activities suitable for different ages
- Built trust with children by actively listening to their needs and concerns
Cashier
Chuck E. Cheese
10.2022 - 02.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Trained new employees on operating cash registers effectively
Crew Member
Cookies & Cream
07.2022 - 01.2023
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Processed orders in POS system and handled cash/credit transactions.
- Resolved customer complaints professionally and courteously.
- Maintained a clean environment by sanitizing equipment and utensils.
Barista
Shenorock Shore Club
06.2021 - 09.2021
- Crafted specialty espresso drinks with syrups and steamed milk.
- Maintained a clean and safe environment per health regulations.
- Operated brewing equipment and assisted customers with menu questions.
Education
Nursing - BSN
Dominican College of Blauvelt
Orangeburg, NY05.2028
High school diploma -
Roosevelt High School
Yonkers, NY06.2024
Skills
- Administrative experience
- Microsoft Excel
- Compassionate care
- Transportation assistance
- BLS certified
- Daily living assistance
- Verbal and written communication skills
- Patient care
- Phone etiquette
- Customer service
- Time management
- Organizational skills
- Experience with children
- Microsoft Outlook
- Microsoft Office
- Cash handling
Certification
Basic Life Support (BLS) - American Heart Association
Timeline
Care Partner
Calvary Hospital
11.2025 - Current
Babysitter/Nanny/Tutor
PRIVATE BABYSITTER
02.2023 - 06.2023
Cashier
Chuck E. Cheese
10.2022 - 02.2023
Crew Member
Cookies & Cream
07.2022 - 01.2023
Front Desk Receptionist
Pearce Home Care Agency
01.2022 - 05.2024
Barista
Shenorock Shore Club
06.2021 - 09.2021
Nursing - BSN
Dominican College of Blauvelt
High school diploma -
Roosevelt High School