Tayonna Hargrove
Highland,CA
Summary
Skilled in managing shipping, receiving, and inventory tasks with focus on efficiency and accuracy. Have experience in optimizing warehouse operations, improving stock management through innovative strategies, and ensuring seamless flow of goods. Strong organizational skills and ability to work under pressure lead to significant improvements in order fulfillment times and inventory accuracy. Demonstrated capability in coordinating with team members to enhance operational procedures for better productivity.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Flexport
San Bernardino
04.2025 - Current
- Ensured compliance with company policies and procedures related to customer service operations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Processed customer account changes with proprietary software.
- Responded promptly to complaints or requests from customers.
- Conducted follow-up calls to ensure customer satisfaction.
ICQA Warehouse Associate
Flexport
Highland, CA
07.2024 - Current
- Led the non-compliance ticket process, ensuring accurate documentation and timely resolution of compliance issues.
- Investigated inventory discrepancies by analyzing data, identifying root causes, and implementing corrective actions.
- Maintained detailed records of non-compliance incidents, collaborating with teams to improve processes and prevent recurrence.
- Performed cycle counts, audits, and quality checks to maintain inventory accuracy and ensure operational compliance.
- Communicated effectively with team members, supervisors, and other departments to address and resolve compliance issues.
- Utilized warehouse management systems (WMS) and data tracking tools to monitor inventory and compliance metrics.
- Contributed to a culture of accountability, accuracy, and continuous improvement within the organization.
Supervisor
CSUSB Recreational and Wellness Center
03.2022 - 05.2025
- Oversee daily operations of the center, including managing staff schedules, resolving conflicts, and ensuring facility cleanliness and safety
- Implemented new wellness programs that increase member engagement by 30%
- Conducted regular staff training sessions to enhance service delivery and operational efficiency
- Coordinated with other departments to organize events and activities, boosting community participation and satisfaction
Student Paraprofessional Lead, Athletics Department
California State University, San Bernardino
12.2021 - 04.2025
- Supervise and mentor student-athletes, providing guidance on academic and athletic performance
- Coordinate and manage athletic events and practice schedules, ensuring smooth operations and compliance with university policies
- Collaborate with coaches and athletic staff to develop and implement training programs and support systems
- Monitor student-athlete progress and address any academic or personal issues, fostering a positive and productive environment
Sales Lead
Shoe Palace
07.2021 - 10.2023
- Led a team of sales associates to achieve and exceed sales targets, resulting in a 20% increase in store revenue over two years
- Provided exceptional customer service, handling complex queries and resolving issues to enhance customer satisfaction and loyalty
- Trained and mentored new employees, focusing on sales techniques, product knowledge, and store policies
- Monitored inventory levels, conducted regular stock audits, and ensured proper merchandise presentation to optimize sales
- Analyzed sales reports and market trends to make informed decisions on inventory and promotional strategies
Warehouse Production Worker
Home Chef
San Bernardino, USA
01.2020 - 02.2021
- Organized product pallets for storage and shipment, ensuring efficient use of space and balanced weight distribution
- Identified and reported defective materials and equipment, contributing to improved operational quality
- Managed inventory by evaluating supplies and conducting cycle counts, maintaining data accuracy for effective order fulfillment
- Assisted with various warehouse functions, including picking, packing, and labeling merchandise
Shipping Receiver
Dolls Kill Inc.
San Bernardino, USA
07.2019 - 11.2020
- Collaborated with the receiving team to address issues with shipments and maintain accurate inventory records
- Followed tracking and documentation procedures to prevent loss and ensure compliance with standards
- Conducted thorough inspections of received merchandise and compared with invoices to verify accuracy
Fulfillment Associate
Amazon
San Bernardino, USA
02.2020 - 10.2020
- Adhered to safety policies and cross-trained new associates on essential warehouse functions
- Used hand-held devices to monitor and record inventory levels, performing audits to address discrepancies
- Promoted warehouse safety by identifying and resolving potential hazards
Shift Lead
Bakers Burgers
San Bernardino, USA
11.2018 - 08.2020
- Prepared food items according to recipes and quality standards, contributing to high customer satisfaction
- Trained new kitchen staff and managed both opening and closing kitchen tasks
- Ensured cleanliness and sanitation of kitchen equipment to maintain a safe working environment
Education
Master's Degree - Career Technical Education
California State University, San Bernardino
12.2025
Bachelor's Degree - Criminal Justice and Sociology - Social Service, Concentration in Community Research
California State University, San Bernardino
05.2024
Timeline
Customer Support Representative
Flexport
04.2025 - Current
ICQA Warehouse Associate
Flexport
07.2024 - Current
Supervisor
CSUSB Recreational and Wellness Center
03.2022 - 05.2025
Student Paraprofessional Lead, Athletics Department
California State University, San Bernardino
12.2021 - 04.2025
Sales Lead
Shoe Palace
07.2021 - 10.2023
Fulfillment Associate
Amazon
02.2020 - 10.2020
Warehouse Production Worker
Home Chef
01.2020 - 02.2021
Shipping Receiver
Dolls Kill Inc.
07.2019 - 11.2020
Shift Lead
Bakers Burgers
11.2018 - 08.2020
Master's Degree - Career Technical Education
California State University, San Bernardino
Bachelor's Degree - Criminal Justice and Sociology - Social Service, Concentration in Community Research
California State University, San Bernardino
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