T'Aysha Diggs
Lancaster,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IKS Health
09.2022 - 05.2023
- Managed a high volume of inbound and outbound calls, ensuring effective communication and customer satisfaction
- Liaised with various departments to ensure timely follow-up and resolution of account issues within the stipulated 24-48 hours
- Accurately maintained and updated account records, including documenting interactions and confirming patient insurance information to streamline service access
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Unit Clerk
Pettis and Associates Wellness HealthCare Solutions, Inc.
12.2021 - 06.2022
- Facilitated patient reception, accurately documenting visit purposes and maintaining comprehensive case records and reports
- Developed and implemented a system to ensure consistent daily distribution of unit notes to medical records and streamlined processing of therapy referrals
- Supported unit managers and staff by preparing statistical reports, managing databases, routing calls, and performing backup typing tasks
- Ensured the integrity of document management through precise scanning and filing procedures
- Delivered high-quality client service, responding to inquiries and maintaining strict confidentiality of patient information
Client Service Representative
Datavant
11.2019 - 03.2020
- Maintained the confidentiality and accuracy of patient records through diligent scanning and filing practices, complying with legal and ethical standards for information security
- Handled release of information requests with precision, ensuring proper retrieval and electronic dissemination of medical records to authorized entities
Patient Care Contact Associate
Schumacher Clinical Partners
08.2018 - 08.2019
- Efficiently resolved account escalations through coordination with multiple departments, maintaining adherence to key performance indicators for the Patient Contact Center
- Improved customer satisfaction by addressing and resolving inquiries and issues, contributing to the overall service quality
Repo Associate
Capital One
08.2016 - 01.2018
- Conducted comprehensive risk assessments to minimize defaults and maintain asset integrity
Education
High School Diploma - General studies
David W. Carter
Dallas, TexasGrambling State University
Grambling, LASkills
- Data entry
- Zendesk
- Sales force
- Time Management
- Communication
- Technical Proficiency
- Adaptability
- Self-Motivation
- Digital Literacy
- 40WPM
- Medical coding
- Medical terminology
References
Available upon request
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Customer Service Representative
IKS Health
09.2022 - 05.2023
Unit Clerk
Pettis and Associates Wellness HealthCare Solutions, Inc.
12.2021 - 06.2022
Client Service Representative
Datavant
11.2019 - 03.2020
Patient Care Contact Associate
Schumacher Clinical Partners
08.2018 - 08.2019
Repo Associate
Capital One
08.2016 - 01.2018
Grambling State University
High School Diploma - General studies
David W. Carter
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