Summary
Overview
Work History
Education
Skills
Timeline

Taysha White

Spring Lake,NC

Summary

Driven Customer Support Representative with over 5 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

8
8
years of professional experience

Work History

Bartender

Big Apple Sports Bar
10.2017 - 09.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

PCA

Sanford Manor
03.2020 - 03.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Customer Service Representative

SYKES
04.2018 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Harnett Central High School, Angier, NC
01.2015

Skills

  • Financial Data Analyzation
  • Inventory Tracking and Storage
  • Liquor, Beer and Wine Knowledge
  • Guest Satisfaction
  • Basic Nursing Care
  • Meal Preparation
  • General Housekeeping
  • Technical Support
  • Sales
  • Retention

Timeline

PCA - Sanford Manor
03.2020 - 03.2021
Customer Service Representative - SYKES
04.2018 - 04.2020
Bartender - Big Apple Sports Bar
10.2017 - 09.2022
Harnett Central High School - High School Diploma,

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Taysha White