Tayshianna Villanueva
Anchorage,AK
Summary
I've been in the hotel industry (hospitality) for a few years, especially working as houseman for banquets. I have experience working with heavy equipment, alongside having to move fast with different things. I am currently finishing up my high school diploma, and about to graduate.
Overview
3
3
years of professional experience
Work History
Houseman
Alberto Urena
Anchorage
09.2023 - Current
- Maintained cleanliness and organization of hotel common areas to enhance guest experience.
- Assisted with setup and breakdown of events, ensuring timely execution and adherence to standards.
- Operated cleaning equipment efficiently, adhering to safety protocols for optimal performance.
- Collaborated with team members to address maintenance issues promptly, contributing to overall facility upkeep.
- Responded to guest requests for additional services or supplies, fostering positive relationships and satisfaction.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering to prevent shortages.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
Luggage Handler
Sam Anderton
04.2023 - 09.2025
- Provided exceptional customer service by greeting and assisting patrons in a friendly manner.
- Prepared food items according to standardized recipes, ensuring quality and consistency.
- Maintained cleanliness of workstations and dining areas to comply with health regulations.
- Operated kitchen equipment safely while adhering to safety protocols during food preparation.
- Operated baggage handling equipment to ensure timely delivery of luggage.
- Conducted routine inspections of baggage for safety compliance.
- Collaborated with team members to streamline baggage flow processes.
- Trained new staff on safety protocols and operational procedures.
- Resolved passenger inquiries regarding lost or damaged luggage promptly.
- Implemented process improvements to enhance operational efficiency in baggage handling.
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Assisted customers with luggage issues such as Type and Type while maintaining calm and personable demeanor.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
High School Diploma -
Cyber Lynx
Anchorage, AK05-2026
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Cross-functional skills
- Maintenance awareness
- Guest service excellence
- Hotel operations
- Linen replacement
- Guest support
- Multitasking and prioritizing
- Heavy lifting
Timeline
Houseman
Alberto Urena
09.2023 - Current
Luggage Handler
Sam Anderton
04.2023 - 09.2025
High School Diploma -
Cyber Lynx