Taysia Spann
Florissant,MO
Summary
History includes managing customer service, sales and operational areas for legacy and low cost airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor
Alliance Ground International
St Louis, MO
04.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
Certified Phlebotomist Technician
Massey's Mobile Phlebotomy
St Louis, MO
09.2021 - 05.2022
- Verified patients' identification for proper sample collection.
- Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Certified Phlebotomy Technician
Vestra Labs
St Louis, MO
10.2021 - 03.2022
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
- Contributed to team success by training new phlebotomists on proper techniques and best practices.
Education
No Degree - Phlebotomy
Bell Brown Medical Institute
Florissant, MO09.2021
High School Diploma -
Hazelwood East High School
St Louis, MO05.2017
Skills
Reservation Processing
Strong Organization
Customer Service Management
Conflict Resolution
Task Prioritization
Staff Training and Development
Data Management
Staff recruitment
Certification
- Baggage Service Training - May 2022
- Complaint Resolution Official Training - July 2022
- Ground Security Coordinator Training - July 2023
- Station Emergency Response Training - November 2022
Timeline
Passenger Service Supervisor
Alliance Ground International
04.2022 - Current
Certified Phlebotomy Technician
Vestra Labs
10.2021 - 03.2022
Certified Phlebotomist Technician
Massey's Mobile Phlebotomy
09.2021 - 05.2022
No Degree - Phlebotomy
Bell Brown Medical Institute
High School Diploma -
Hazelwood East High School