Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taysia Spann

Florissant,MO

Summary

History includes managing customer service, sales and operational areas for legacy and low cost airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Passenger Service Supervisor

Alliance Ground International
04.2022 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.

Certified Phlebotomist Technician

Massey's Mobile Phlebotomy
09.2021 - 05.2022
  • Verified patients' identification for proper sample collection.
  • Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Certified Phlebotomy Technician

Vestra Labs
10.2021 - 03.2022
  • Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
  • Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
  • Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
  • Contributed to team success by training new phlebotomists on proper techniques and best practices.

Education

No Degree - Phlebotomy

Bell Brown Medical Institute
Florissant, MO
09.2021

High School Diploma -

Hazelwood East High School
St Louis, MO
05.2017

Skills

  • Reservation Processing

  • Strong Organization

  • Customer Service Management

  • Conflict Resolution

  • Task Prioritization

  • Staff Training and Development

  • Data Management

  • Staff recruitment

Certification

  • Baggage Service Training - May 2022
  • Complaint Resolution Official Training - July 2022
  • Ground Security Coordinator Training - July 2023
  • Station Emergency Response Training - November 2022

Timeline

Passenger Service Supervisor

Alliance Ground International
04.2022 - Current

Certified Phlebotomy Technician

Vestra Labs
10.2021 - 03.2022

Certified Phlebotomist Technician

Massey's Mobile Phlebotomy
09.2021 - 05.2022

No Degree - Phlebotomy

Bell Brown Medical Institute

High School Diploma -

Hazelwood East High School

Similar Profiles

CREATE PROFILE
Taysia Spann