Tayyab Raza
London
Summary
Driven and results-oriented individual with a strong background in achieving impactful outcomes. Skilled in adapting to new challenges, fostering collaboration, and utilizing a diverse skill set to deliver high-quality results. Known for problem-solving abilities, strategic thinking, and a commitment to continuous improvement. Excels in dynamic environments, consistently exceeding goals and contributing to team success. Looking to leverage my expertise and drive to contribute to a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Security Officer
White and Black Security
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols.
- Reported suspicious activities and persons to law enforcement.
Receptionist
Ali Barbers
10.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Outfitters
12.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Account Executive
Eracon Technologies
10.2021 - 11.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Education
Master of Science - International Business Management
London South Bank University
London09-2025
Bachelor of Science - Applied Physics
Federal Urdu University of Arts, Science And Tech.
Islamabad, Pakistan05-2021
Higher Secondary School Certificate - Science
Islamabad Model College For Boys
Islamabad, Pakistan07-2016
Matriculation - Science
F.G Boys Secondary School
Rawalpindi, Pakistan07-2013
Skills
- Customer service
- Critical thinking
- Customer relations
- Computer proficiency
- Organization skills
- Time management
- Verbal and written communication
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Officer
White and Black Security
12.2024 - Current
Receptionist
Ali Barbers
10.2024 - 12.2024
Customer Service Representative
Outfitters
12.2023 - 07.2024
Account Executive
Eracon Technologies
10.2021 - 11.2023
Master of Science - International Business Management
London South Bank University
Bachelor of Science - Applied Physics
Federal Urdu University of Arts, Science And Tech.
Higher Secondary School Certificate - Science
Islamabad Model College For Boys
Matriculation - Science
F.G Boys Secondary School
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