Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
TAZEEN NAZ

TAZEEN NAZ

Sunnyvale,United States

Summary

Aspiring for the Associate Product Management program at LinkedIn that offers professional challenges utilizing my problem-solving skills, excellent time management and interpersonal skills. Experienced professional with an M.B.A. in International business, awarded two Gold Medals. Dependable with strong organizational skills candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Stay-at-Home Mom

Home
03.2022 - Current
  • Proven ability to learn quickly and adapt to new situations with two kids.
  • Proved successful working effectively to meet the deadlines by meticulously planning ahead.
  • Worked flexible hours(24*7) across night and weekends
  • Demonstrated respect, friendliness, collaboration and willingness to help the team or ask for help wherever needed.

Relationship Developer

TC Global
03.2018 - 03.2022
  • Guided students to find the best course & university based on their study goals- interests, grades, budget etc.
  • Worked closely with students and their parents to communicate and translate financial requirements and specific documentation required for their respective university and country.
  • Collaborated with cross-functional teams like onboarding, applications, Visa, etc. to ensure seamless customer experience.
  • Mentored team members about various countries/universities application/visa processes, fostering a collaborative learning environment and supporting overall professional growth.
  • Established best practices for documents verification, reducing vulnerability risks within the application and reduce the overall application rejection rate.
  • Enhanced student experience by being proactive and providing prompt solutions for any roadblocks in their profile.
  • Contributed innovative ideas during brainstorming sessions, through creative problem solving to help students achieve their dream like scholarships, loans etc.
  • Adapted quickly to new role from visa to relationship management enhancing overall team productivity.
  • Continuously updated skills through seminars, training courses, workshops, and self-study.

Student Visa Counselor

TC Global
05.2015 - 03.2018
  • Helping students with their visa process aspiring for higher studies across the globe.
  • Streamlined Visa process for faster applications and 100% Visa success rate.
  • Enhanced client understanding of visa requirements with clear explanations and step-by-step instructions.
  • Conducted thorough document verification to ensure accurate preparation of visa applications, reducing rejection rates.

Quality Analyst- Senior Associate

Wipro
07.2011 - 03.2013
  • Worked as a Quality Analyst in the technical support department for AOL Broadband, UK
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Excellent communication skills, both verbal and written.
  • Improved overall quality by implementing rigorous testing procedures and providing timely feedbacks to the team

Education

Master of Business Administration (M.B.A.), International Business -

Faculty of Management Studies And Research, Aligarh Muslim University
07.2015

B. Tech, Electricals & Electronics -

IIMT Engineering College, Meerut
06.2011

Secondary High School -

AMU Girls High School, Aligarh Muslim University
05.2005

Skills

  • Customer Satisfaction
  • Customer Service Management
  • Customer Relationship Management (CRM)
  • Relationship Building
  • Cross-functional Coordination
  • Interpersonal Communication
  • Multitasking Abilities
  • Quality Control
  • Team Coordination
  • Constructive Feedback
  • Quality Improvement
  • Technical Support

Languages

English
Full Professional
Hindi
Professional Working
Urdu
Limited Working

Accomplishments

  • Awarded a Gold Medal for Best University Performance 2013-15 batch
  • Awarded a Gold Medal for Highest Marks in MBA(IB) 2013-15 batch
  • Awarded a Scholarship grant for Women in Technology by Govt. of Uttar Pradesh in B.tech-2007-11

Timeline

Stay-at-Home Mom

Home
03.2022 - Current

Relationship Developer

TC Global
03.2018 - 03.2022

Student Visa Counselor

TC Global
05.2015 - 03.2018

Quality Analyst- Senior Associate

Wipro
07.2011 - 03.2013

Master of Business Administration (M.B.A.), International Business -

Faculty of Management Studies And Research, Aligarh Muslim University

B. Tech, Electricals & Electronics -

IIMT Engineering College, Meerut

Secondary High School -

AMU Girls High School, Aligarh Muslim University

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TAZEEN NAZ