Tazia Hunter
Highly adaptable and results-driven professional with 10+ years of experience across high-volume customer service, healthcare operations, revenue cycle management, administrative support, and information management. Proven ability to deliver exceptional patient and customer experiences, resolve complex issues, analyze information to identify root causes, and manage sensitive data with accuracy, discretion, and strict regulatory compliance. Experienced in claims management, medical billing, insurance verification, collections, workflow coordination, process improvement, and cross-functional operations, with a strong ability to navigate complex systems and technologies. Recognized for strong communication, problem-solving, organizational, and analytical skills and the ability to perform effectively in fast-paced, high-accountability environments.
Work History
Front Office Coordinator
1 Year 5 Months- Directed management of intricate front-office processes to facilitate insurance verification and claims submission, maintaining data integrity and accuracy.
- Executed advanced organizational strategies to prioritize daily administrative tasks and streamline billing and coding processes.
Pharmacy Benefit Management Representative
5 Months- Facilitated member and provider inquiries with a focus on effective negotiation and communication while maintaining HIPAA compliance.
- Oversaw management of sensitive documentation and prior authorization processing, demonstrating meticulous attention to detail and promptness.
- Remote.
HIM Coordinator
3 Months- Coordinated health information processes and maintained accurate patient records, demonstrating experience in handling protected health information (PHI).
- Supported internal audits and compliance documentation, ensuring operational standards were met.
Patient Access Representative II
2 Years 1 Month- Achieved timely payment of accounts and secured signed records through effective management of documentation processes, boosting patient and hospital satisfaction.
- Delivered high-quality patient information entry and record management, ensuring data integrity and reliability.
- Facilitated effective interpersonal communication regarding financial matters to ensure patients felt informed and valued throughout their hospital experience.
Customer Service Representative
2 Years 1 Month- Handled high-volume Medicare inquiries, processed authorizations, and resolved complex customer concerns with an emphasis on service quality and efficiency.
- Entered accurate patient information to solve discrepancies and streamline medication delivery from pharmacy to patient
- Remote
Technical Support Representative
6 Months- Achieved high customer satisfaction ratings through effective troubleshooting of billing issues.
- Resolved customer billing questions, leading to improved client trust and loyalty.
- Delivered outstanding service support, ensuring consistent satisfaction across client interactions.
Education
B.S. - Business Analytics
Medical Coding & Billing Certificate
Skills
Certification
- Certified Coding Specialist (CCS) – Certificate No. 232507 (2024-01)
- HIPAA & OSHA Certified (2023-05)