TAZMEAR THOMAS
Wilkes-Barre,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Sams Club Distribution. Expert in inventory management (hard skill) and fostering teamwork (soft skill), achieving significant improvements in efficiency and service levels. Adapts quickly, ensuring high-quality outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Sams Club Distribution
07.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Delivery Driver
FedEx
12.2020 - 07.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Personal Shopper
Walmart
02.2017 - 12.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Order Fulfillment Associate
CoreMark
06.2016 - 08.2016
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
Education
Hanover Area High School
Hanover Township06.2016
Skills
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Product Packaging
- Customer Service
- Flexible Schedule
- Friendly and Courteous
- Issue Resolution
- Detail Oriented
Timeline
Fulfillment Associate
Sams Club Distribution
07.2021 - Current
Delivery Driver
FedEx
12.2020 - 07.2021
Personal Shopper
Walmart
02.2017 - 12.2020
Order Fulfillment Associate
CoreMark
06.2016 - 08.2016
Hanover Area High School