Tazren Lacosse

Customer Service & Guest Experience

• Model respectful, responsive, trauma-informed interactions with guests and visitors.
• Model values-aligned conduct by responding promptly to guest and staff needs and completing admissions and intake procedures accurately and on time.

Fostered values-aligned environment through consistent modeling of respectful conduct and supportive interactions.

• Observe and accurately report guest activities, concerns, and instances of non-compliance.
• Model adherence to residence rules, agency policies, and mandated guidelines through consistent personal compliance.

Executed emergency response procedures to ensure guest safety during critical situations.

• Led evacuations and followed procedures to ensure safety during emergency situations.
• Conducted safety and security checks diligently to uphold compliance with established protocols.

Executed administrative duties to maintain organized and accurate documentation.

• Complete administrative tasks and documentation thoroughly, accurately, and within required timeframes.

Managed cleanliness and organization of shared spaces to uphold agency standards.

• Maintain cleanliness and organization of shared spaces (dining room, kitchen, office) according to agency standards.

Specialized Services Support

• Elder Justice: Provide trauma-informed support to elderly clients with complex emotional or physical needs, maintaining respectful and consistent engagement.

Managed staff and led team to provide excellent customer service and optimize operational efficiency.

• Oversaw daily operations, including merchandising, inventory management, and customer service, to enhance overall store performance.
• Oversaw store operations, ensuring high levels of customer satisfaction.
• Educated new employees on skills necessary to meet company standards.

Maintains store staff by recruiting, selecting, orienting, and training employees. Promotes optimum staff performance by coaching, counseling, and disciplining employees. Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.

• Identified customer requirements by establishing rapport with potential and actual customers to understand service needs.
• Ensures availability of merchandise and services by approving contracts.
• Formulated pricing policies by reviewing merchandising activities and authorizing needed promotions and clearance sales.
• Increased merchandise visibility by analyzing advertising methods, promotional campaigns, and display setups.
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• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Led operations by coordinating and enforcing program procedures to ensure compliance and efficiency.

• Day-to-Day Operations: Support all Front End department operations, policies, processes, and procedures.
• Customer Service: Delivered exceptional customer service, enhancing overall customer satisfaction.
• Training and Development: Engaged in industry-leading training programs, supporting career advancement within the organization.
• Teamwork: Work with diverse teams with a passion for food and people.
• Core Values: Demonstrate respect, honesty, integrity, diversity, inclusion, and safety.
• Operational Support: Conducted general maintenance tasks, ensuring seamless store operations.
• Inventory Management: Store and stocking shelves, ensuring products are available for customers.
• Benefits: Access to a wide range of healthcare coverage, flexible scheduling, emotional and financial support, and valuable associate discounts.

• Sales leadership — Achieve personal sales goals and contribute to daily/weekly/monthly store targets.
• Team motivation — Inspire employees to exceed personal and store goals.
• Trained and coached team members, providing real-time feedback to enhance skills and retain high performers.
• Reinforced AKIRA’s 5 Steps of Selling to elevate customer experience and ensure a world-class styling service.
• Store operations — Ensure merchandising, visuals, inventory control, and loss prevention meet company standards.
• Recruiting & onboarding — Assist with hiring, interviewing, and bringing new team members onto the floor.
• Enforced company policies to foster a positive, inclusive store environment.

• Enhanced customer service by training associates to greet and assist customers; addressed inquiries and complaints promptly and professionally
• Demonstrated sales techniques and shared product knowledge with associates, facilitating merchandise recommendations to meet customer needs
• Inventory Management: Manages inventory receipt/dispatch, daily replenishment, and physical inventory counts

Inventory Management: Manages inventory receipt/dispatch, daily replenishment, and physical inventory counts

Inventory Management: Manages inventory receipt/dispatch, daily replenishment, and physical inventory counts

• Reviewed and prepared legal documents, including contracts, pleadings, motions, briefs, memoranda of law, and discovery requests, to support case development.
• Prepared legal documents for court submissions and client meetings.
• Facilitated client communications regarding bankruptcy filings and legal procedures, ensuring clarity and understanding.
• Coordinated case files, ensuring accurate and timely documentation.
• Updated case management systems with relevant client information and progress.
• Organized client consultations and maintained appointment schedules.
• Maintained confidentiality of sensitive legal information and documentation.

• Collected and verified donor information for compliance with FDA, OSHA, and HIPAA standards.
• Prepared donors for venipuncture by cleaning the arm, selecting the correct equipment, and ensuring proper matching.
• Performed needle insertions and initiated plasmapheresis procedures with precision and sterile technique.
• Monitored donors during donation process, responding to machine alarms and managing any adverse reactions or discomfort.
• Collaborated with nurses and phlebotomists to maintain donor safety, workflow efficiency, and compliance with clinical protocols.
• Processed plasma by centrifuging whole blood, separating components, and preparing samples for lab testing.
• Upheld OSHA and HIPAA compliance through strict adherence to safety, sanitation, and confidentiality protocols.