Tchalla Douglas

• Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
• Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed high-stress situations effectively during emergency procedures, providing life-saving interventions when needed.
• Streamlined check-in and check-out processes, leading to reduced wait times for guests.
• Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
• Processed payments securely, maintaining accurate records of transactions at all times.

Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.

• Prepared specimens for testing and analysis.
• Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
• Prepared samples for centrifugation, aliquoting and preserving sample integrity.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Logged samples correctly into computerized tracking system.

• Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
• Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
• Maximized efficiency within the department by cross-training team members on various aspects of the billing cycle.
• Verified accuracy of accounts payable payments, resulting in 70% reduction in payment errors and check reissues.
• Researched and resolved billing discrepancies to enable accurate billing.