Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Amdahl

Farmington,MN

Summary

Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 6 years of experience in Chiropractic billing and excellent resolving rejections and denial skills. Skills resulted in 95 percent of paid claims. Knowledgeable about Medicaid's state eligibility systems for Minnesota. Experienced Chiropractic and physical therapy billing in billing and collections combined with solid understanding of legal procedures and legislation. Proficient with wide variety of software applications, including Trizetto, Waystar, Chirocare, MEDITECH Expanse, Epic EMR and Availity software. Experience with medical terminology. Knowledge of insurance requirements with the ability to determine medical justification to ensure proper reimbursement. Experience with DME billing, Medicare, Medicaid, and national payers preferred. Experience working with insurance companies in the capacity of benefits & coverage, and authorizations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a medical field position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Care Team Assistant

Northfield Hospital & Clinics
04.2023 - Current
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Patient Service Specialist

NovaCare Rehabilitation
02.2022 - 03.2023
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Verified insurance eligibility and coverage for patients

Billing Specialist/Office Manager

Olson Family Chiropractic
08.2016 - 06.2021
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Monitored outstanding invoices and performed collections duties.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Researched CPT, HCPCS and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
  • Responded to patient concerns and questions on daily basis
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Executed billing tasks and recorded information in company databases
  • Experience with EMR systems
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Developed strategic plans for day-to-day financial operations

Server/Trainer

PF Changs China Bistro
08.2009 - 08.2016
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods
  • Established and maintained positive relationships with trainees to drive successful learning outcomes

Bank Teller

Wells Fargo
07.2008 - 08.2009
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records on demand, including account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed customer transactions promptly, minimizing wait times.
  • Removed mutilated currency from circulation
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Educated customers on use of banking website and mobile apps
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates

Education

Certification - Certified Medical Reimbursement Specialist Exam

American Medical Billing Association
2465 E. Main, Davis, OK 73030
08.2021

Certification - Medical Transcription Editor Program

Career Step, LLC
Online Training Course
04.2016

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ
05.1989

Skills

  • Problem Anticipation and Resolution
  • Experience with medical terminology
  • Insurance verification
  • Compliance Assessment
  • Risk Assessment
  • Critical Thinking
  • Microsoft Word
  • Attention to Detail
  • Willing to Learn
  • Costumer service
  • Patient Intake
  • Five years of Insurance billing experience
  • Art of Scheduling
  • Office management
  • Organizational skills
  • Excellent multi-tasking ability
  • Telephone etiquette
  • Verbal and written communication
  • Researching skills
  • Document Filing
  • Patient Registration
  • Medical Insurance
  • Payment Collection
  • Demographics Information
  • Office Administration
  • Patient Greeting
  • Patient Care and Confidentiality
  • Appointment Scheduling
  • Benefits Explanations
  • Clinical Staff Management
  • Clinical Data Entry
  • Insurance Verification
  • Patient Engagement
  • Medical Filing
  • Patient Intakes
  • Insurance Form Processing
  • HIPAA Compliance
  • Interpreting Physician Orders
  • HCPCS Compliance
  • Verifying Eligibility
  • Clerical and Filing Support
  • Informed Consent
  • Reliability and Dedication
  • Medical History Documentation
  • Medicaid
  • Patient Appointment Management

Timeline

Care Team Assistant

Northfield Hospital & Clinics
04.2023 - Current

Patient Service Specialist

NovaCare Rehabilitation
02.2022 - 03.2023

Billing Specialist/Office Manager

Olson Family Chiropractic
08.2016 - 06.2021

Server/Trainer

PF Changs China Bistro
08.2009 - 08.2016

Bank Teller

Wells Fargo
07.2008 - 08.2009

Certification - Certified Medical Reimbursement Specialist Exam

American Medical Billing Association

Certification - Medical Transcription Editor Program

Career Step, LLC

High School Diploma -

Bradshaw Mountain High School
Teresa Amdahl