TEA MARSHALL
Walnut Creek
Summary
Dedicated Medical Assistant II with extensive experience in outpatient palliative care, specializing in patient advocacy, workflow management, and clinical navigation for complex, seriously ill populations. Currently advancing expertise through a Bachelor’s in Health and Human Services. Proven ability to bridge communication between multidisciplinary teams, patients, and families to ensure seamless, compassionate care delivery. Eager to step into a Care Coordinator role to optimize departmental efficiency and patient outcomes.
Overview
12
12
years of professional experience
Work History
MEDICAL ASSISTANT II
Sutter Health
San Francisco
01.2025 - Current
- Solely spearheaded all core administrative and clinical functions for the Palliative Care department—including new patient referrals, intake triage, scheduling, rooming, and medication management—while concurrently supporting ongoing administrative workflows for the Hematology/Oncology team.
- Managed complex healthcare logistics by overseeing all outgoing referrals and authorizations, processing daily high-volume fax communications, handling medication refills, and securing time-sensitive prior authorizations to prevent treatment delays.
- Acted as the central communication nexus between patients, providers, and insurance companies, ensuring seamless continuity of care, prompt resolution of patient messages, and effective insurance verification.
- Partnered closely with interdisciplinary care teams (physicians, nurses, social workers) to coordinate care plans, streamline transitions, and advocate for patient needs across departments.
- Educated seriously ill patients and their families on treatment plans, medication management, and follow-up care protocols with high empathy, clear communication, and meticulous attention to detail.
- Mastered rapid prioritization in a fast-paced clinical environment, balancing heavy patient volumes with rigorous administrative accuracy and quality of care.
BARTENDER/TEAM TRAINER
Lazy Dog Restaurant and Bar
Concord, USA
04.2018 - Current
- Closing and opening the bar
- Labeling and throwing out any old product
- Handling of own cash throughout the shift
- Stocking the well and fridges for the day's business
- Training new hires on opening and closing duties as well as tasks during business hours
- Teaching cleanliness standards and restaurant etiquettes
CLINICAL MEDICAL ASSISTANT STUDENT
Kaiser Permanente
Martinez, CA
10.2024 - 11.2024
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Experience working in the Seasonal Flu Clinic
- Experience working in Adult Family Medicine
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Experience charting patient information with EPIC systems.
MANAGER
Vans
Concord, USA
01.2017 - 04.2018
- Managing a team of 10+ at a time
- Opening and Closing the store: Cash handling and bank runs, inventory
counts - Training new hires and keeping counts on the store's numbers throughout
the shift - Running team meetings and making sure standards are being met
ASSISTANT MANAGER
Century Theatre 16
Pleasant Hill, USA
05.2015 - 01.2017
- Managing a team of 10+ at a time
- Opening and Closing the store: Cash handling and bank runs, inventory counts
- Training new hires and keeping counts on the store's numbers throughout the shift
- Running team meetings and making sure standards are being met
- Opening and closing MR/Concessions stand
- Doing nightly inventory counts and restocking
- Managing the floor and giving out breaks
- Inputting inventory counts on the computer and counting out the money from the day of business
- Accurately determine flow of business so there is a little loss as possible
Education
Bachelor of Science - Health And Human Services
Western Governors University
05-2027
MEDICAL ASSISTING WITH PHLEBOTOMY CERTIFICATE -
Contra Costa Medical Career College
Antioch, CA10-2024
EKG TECHNICIAN -
Contra Costa Medical Career College
Antioch, CAHIGH SCHOOL DIPLOMA -
College Park High School
Pleasant Hill, CACPT 1 -
Contra Costa Medical Career College
Skills
- Care Coordination
- Palliative Care
- Prior Authorizations & Insurance Verification
- Multidisciplinary Team Collaboration
- Patient Triage
- EHR/EMR Systems
- Medication Management
- Healthcare Transitions
- HIPAA Compliance
- Referral Management
- Patient communication
- Vital signs
Timeline
MEDICAL ASSISTANT II
Sutter Health
01.2025 - Current
CLINICAL MEDICAL ASSISTANT STUDENT
Kaiser Permanente
10.2024 - 11.2024
BARTENDER/TEAM TRAINER
Lazy Dog Restaurant and Bar
04.2018 - Current
MANAGER
Vans
01.2017 - 04.2018
ASSISTANT MANAGER
Century Theatre 16
05.2015 - 01.2017
Bachelor of Science - Health And Human Services
Western Governors University
MEDICAL ASSISTING WITH PHLEBOTOMY CERTIFICATE -
Contra Costa Medical Career College
EKG TECHNICIAN -
Contra Costa Medical Career College
HIGH SCHOOL DIPLOMA -
College Park High School
CPT 1 -
Contra Costa Medical Career College