Teagan Kelley
Newport,RI
Summary
Resourceful individual with a versatile background in customer-facing roles, ranging from food service to administrative sectors. Known for strong problem-solving and organizational skills, contributing to seamless operations and positive experiences for staff and guests. Skilled in training and staff development, customer service, and maintaining an efficient front-of-house environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Supervising Manager
Providence Coal Fired Pizza
North Kingstown, Rhode Island
07.2026 - Current
- Supported daily restaurant operations to keep service efficient and quality standards consistent.
- Addressed customer concerns promptly to strengthen dining experience.
- Created shift schedules to maintain team coverage during peak hours.
- Monitored team performance, identified improvement areas, and shared clear feedback with staff.
- Managed restaurant cash handling, including drawer setup, deposits, FOH cash-outs, and tip processing.
- Prepared detailed nightly shift reports to update management on daily operations.
Server
Providence Coal Fired Pizza
North Kingstown, Rhode Island
02.2025 - Current
- Took food and beverage orders from customers, ensuring accuracy and timely service.
- Operated POS systems, Aloha and Toast, to put orders in as well as complete transactions.
- Learned essential steps of service to enhance customer dining experiences.
- Demonstrated strong customer service skills while greeting and attending to tables.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, and side work.
- Delivered exceptional customer service to create memorable dining experiences.
Restaurant Hostess
Providence Coal Fired Pizza
North Kingstown, Rhode Island
07.2023 - Current
- Greeted and seated guests in a welcoming manner.
- Scheduled and confirmed reservations, recorded takeout orders, and responded to service questions through efficient phone inquiries.
- Maintained cleanliness and organization of front-of-house area.
- Resolved guest inquiries and concerns to enhance their dining experience.
- Stayed attentive to servers' needs and availability when seating.
- Trained incoming employees and held them to a high standard.
- Cross-trained in bussing tables and delivering food to guests.
- Delivered menu information and addressed customer inquiries promptly to ensure satisfaction.
Assistant Manager
Press
North Kingstown, Rhode Island
04.2026 - 06.2026
- Coordinated with team members to maintain efficient workflow during shifts.
- Cross trained in all restaurant positions to assist in daily restaurant operations and staff management.
- Trained new staff on restaurant policies and service standards.
- Monitored customer satisfaction and addressed concerns promptly.
- Supported financial transactions, including cash handling and cash drawers.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved issues promptly by taking ownership and implementing effective solutions.
- Guided and managed restaurant staff to uphold compliance standards and performance expectations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
Secretary
St Clare Newport
Newport, RI
01.2025 - 07.2025
- Managed incoming calls and directed them to appropriate staff members.
- Organized and maintained filing systems for patient records and administrative documents.
- Greeted visitors and provided them with information regarding questions.
- Engaged with building residents at any time, including in community activities and events.
- Communicated important announcements throughout the building, including lockdowns and codes, and paged staff as needed.
Education
High School Diploma -
North Kingstown Senior High School
North Kingstown, RI06-2025
Some College (No Degree) - Health Care Administration
Community College of Rhode Island
Warwick, RI09-2026
Skills
- Training and staff development
- Customer service
- Time management
- Administrative support
- Recordkeeping
- Data management
- Efficient on Word, Sharepoint, One Drive, etc
- Organization
- Team collaboration
- Communication
- Dependability
- Good telephone etiquette
Certification
- Tips Certification
- First Aid Certification
- CPR Certification
References
References available upon request.
Timeline
Supervising Manager
Providence Coal Fired Pizza
07.2026 - Current
Assistant Manager
Press
04.2026 - 06.2026
Server
Providence Coal Fired Pizza
02.2025 - Current
Secretary
St Clare Newport
01.2025 - 07.2025
Restaurant Hostess
Providence Coal Fired Pizza
07.2023 - Current
High School Diploma -
North Kingstown Senior High School
Some College (No Degree) - Health Care Administration
Community College of Rhode Island