Teagan MacRae
Customer Service
Grass Valley,California
Summary
I am committed to bringing my skills and knowledge to this barista position. With a proven track record of providing exceptional customer service, I am confident in my ability to create a welcoming and positive atmosphere for customers. Through my strong attention to detail and excellent communication skills, I am dedicated to ensuring customer satisfaction and building lasting relationships with customers!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Maria's Mexican Restaurant
Grass Valley, CA
04.2021 - 11.2022
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Relayed guest comments or suggestions to manager on duty for further action.
- Opened and closed seating sections according to volume
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Hostess
IHOP
Nevada City, CA
11.2020 - 12.2021
- Greeting customers with a welcoming and friendly attitude
- Taking and processing customer orders accurately and efficiently
- Handling cash and credit card transactions, and making change for customers
- Maintaining a clean and organized work area, including tables, counters, and seating areas
- Preparing and serving food and beverages, such as coffee, tea, pastries, and snacks
- Multitasking and working in a fast-paced environment while maintaining a positive attitude
- Collaborating with team members to ensure smooth operations and customer satisfaction
- Adhering to health and safety regulations, including proper food handling and storage procedures
- Restocking supplies and inventory, and placing orders
Professional Nanny
NannyLane
Grass Valley, CA
04.2018 - 06.2020
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Administered basic first-aid and medication in emergency situations.
Education
Associate Of Applied Science - Psychology
Sierra College
Skills
Food preparation and safety
Impression management
Hospitality service expertise
Ordering procedures
Front-of-house display creation
Item promotion
Beverage preparation
Performance improvement
Planning and Coordination
Active Listening
Accomplishments
- Editing Proficiency
Certification
ServSafe
Timeline
Hostess
Maria's Mexican Restaurant
04.2021 - 11.2022
Hostess
IHOP
11.2020 - 12.2021
Professional Nanny
NannyLane
04.2018 - 06.2020
Associate Of Applied Science - Psychology
Sierra College