Teagan Minor
Edmond,OK
Summary
Dynamic IT Help Desk Technician with proven expertise at Oklahoma Christian University in problem resolution and network diagnostics. Adept at configuring hardware and software, enhancing workstation performance, and fostering user satisfaction through effective support. Strong programming skills in C++, Java, and Python complement a commitment to community engagement and relationship building.
Overview
1
1
year of professional experience
Work History
IT Help Desk Technician
Oklahoma Christian University
08.2023 - 12.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Youth Ministry Intern
Bammel Church of Christ
04.2023 - 08.2023
- Interacted with local community, building relationships with civic organizations and other churches.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
Education
Bachelor of Computer Science - Cyber Security
Oklahoma Christian University
Edmond, OK04-2026
Skills
- Problem resolution
- Network diagnostics
- Data entry
- Security protocols
- Proficient in C, Java, Python, SQL, HTML, and CSS
- Virus removal
Timeline
IT Help Desk Technician
Oklahoma Christian University
08.2023 - 12.2023
Youth Ministry Intern
Bammel Church of Christ
04.2023 - 08.2023
Bachelor of Computer Science - Cyber Security
Oklahoma Christian University
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