Summary
Overview
Work History
Education
Skills
Timeline
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Teaira Selvie

Starkville,US

Summary

Reliable and punctual customer service representative, skilled in multitasking in a high-stress environment. Ability to prioritize tasks. Possesses excellent written & oral communication skills, & problem-solving skills. Skilled in documenting & data-entry using Microsoft Office Suite & other computer programs.

Overview

3
3
years of professional experience

Work History

Service & Support

Conduent
05.2024 - Current
  • Developed strong relationships with customers, fostering trust and loyalty through exceptional service delivery.
  • Assist customers with online orders
  • Managed high-volume inbound calls, maintaining professional demeanor while effectively addressing customer concerns.

Technical Support

Kelly Connect
05.2023 - Current
  • Assist customers with technical issues with their ios and Mac devices
  • Set up service appointments
  • Build rapport with customers
  • Provide customers with a great experience.

Billing Representative

Conduent
06.2021 - 03.2023
  • Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
  • Answer approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information.

Education

Bachelor of Science - Business Administration

Mississippi University for Women
Columbus, MS
12.2020

Skills

  • Customer Service
  • Multitasking
  • Active Listening
  • Attention to Details
  • Microsoft Teams
  • Escalation management
  • Excellent Communication
  • Conflict Resolution

Timeline

Service & Support

Conduent
05.2024 - Current

Technical Support

Kelly Connect
05.2023 - Current

Billing Representative

Conduent
06.2021 - 03.2023

Bachelor of Science - Business Administration

Mississippi University for Women

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Teaira Selvie