TEAKILLA BRADLEY
Morrow,GA
Summary
Dynamic professional with extensive experience at the Georgia Department of Labor, excelling in administrative support and customer satisfaction. Proven ability to enhance team collaboration and streamline workflows through innovative training programs and effective communication. Strong skills in database entry and prioritization, consistently achieving high-quality results and improving operational efficiency.
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
21
21
years of professional experience
Work History
Absentee Clerk
Clayton County Elections and Registrations
Jonesboro, GA
10.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Labor Statistics Specialist Lead
Georgia Department of Labor
Atlanta, GA
01.2015 - 12.2018
- Focused on gathering, analyzing, and reporting data related to the workforce, labor market, and working conditions. Collected data through surveys, analyzing trends, and publishing reports for the public, employers, and researchers.
- Gathering data on employment, wages, hours, and other labor market indicators.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
- Developed training materials to enhance staff proficiency and productivity.
- Analyzed data to identify trends and adjust marketing strategies accordingly.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Administrative Assistant
Georgia Department of Labor
Atlanta, GA
01.2004 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Associate of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MDSkills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Filing systems
- Database entry
- Prioritization
Accomplishments
- Supervised team of 20 staff members.
- Served in the U.S. Army 14 years.
- Achieved 4 Army Commendation Medals.
Timeline
Absentee Clerk
Clayton County Elections and Registrations
10.2020 - Current
Labor Statistics Specialist Lead
Georgia Department of Labor
01.2015 - 12.2018
Administrative Assistant
Georgia Department of Labor
01.2004 - 12.2015
Associate of Science - Business Administration
University of Maryland Global Campus