Troylynn Honore
Atlanta,GA
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
37
37
years of professional experience
Work History
Absentee Clerk
Clayton County Board of Elections and Registration
10.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment. This included processing Absentee applications, mailing Ballots to Voters and verifying upon return for calculation of votes.
- Processed Voter Registration Applications by carefully inputting information into computer systems with attention to detail. This also includes telephone verification and mailing voter registration cards to voters.
- On Election Days, I greet the voters and assist with the process of casting ballots. . I also verify their identity by reviewing different forms of identification.
Supervisor
Department of Treasury Internal Revenue Service
03.1988 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Applied Science - Computer And Information Sciences
Phillips College of Atlanta
Atlanta, GA07-1988
Skills
- Customer satisfaction
- Telephone etiquette
Accomplishments
- Supervised team of 15 staff members which included Tax Examiners and Clerks.
- Achieved Outstanding Recognition in Department by Meeting Operational Goals of 90% quality results focusing on telephone customer service and reviewing Taxpayer's documents for resolution of cases received.
Timeline
Absentee Clerk
Clayton County Board of Elections and Registration
10.2022 - Current
Supervisor
Department of Treasury Internal Revenue Service
03.1988 - 12.2021
Associate of Applied Science - Computer And Information Sciences
Phillips College of Atlanta
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