TE’AMBRA Williams
Fort Worth,Tx
Summary
Customer service and operations professional with experience resolving funding delays, updating loan records, and supporting daily department tasks. Background includes collections, detention operations, and policy compliance, with strong communication, Excel, deadline management, and conflict resolution skills that keep work organized and moving forward.
Overview
10
10
years of professional experience
Work History
Repossession Coordinator
United Auto Credit
Fort Worth, Texas
09.2022 - Current
- Collaborated with dealers to resolve missing documents and expedite funding.
- Facilitated interdepartmental communication to swiftly address and resolve issues.
- Implemented departmental policies and standards with management to enhance internal processes.
- Updated loan servicing records in United Auto Credit systems.
- Handled daily department tasks, including scheduling work and assigning duties.
- Followed company policies and procedures for project management work.
Detention Officer
Tarrant County Sheriff’s Office
09.2018 - Current
- Monitored and controlled behavior of 70+ inmates in medium-security facility.
- Conducted inspections of detainee housing areas for safety compliance, promoting a secure detention environment.
- Coordinated with facility staff, local law enforcement, mental health specialists, county attorneys, and treatment providers to enhance inmate support.
- Facilitated inmate food service, housing, and physical care to ensure basic needs were met.
Collections Specialist
GM Financial
06.2016 - 09.2018
- Engaged delinquent clients to explore payment options and propose tailored solutions.
- Negotiated flexible payment plans with customers for past-due auto loans to facilitate debt resolution.
- Managed high volume of outbound and inbound calls to collect unpaid debts daily.
- Handled delinquent customer accounts using GM Financial collection procedures.
- Utilized training and persuasive communication techniques to effectively address client objections.
- Utilized scripted call prompts during customer interactions to ensure accurate information delivery. to share account details and request payments.
- Met or exceeded performance goals consistently.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ04-2026
High School Diploma -
Paul Laurence Dunbar High School
Fort Worth, Tx05-2008
Some college -
Texas Southern University
Houston, TxSkills
- Loan servicing
- Regulatory compliance
- Microsoft Excel
- Data entry
- Customer support
- Negotiation techniques
- Deadline adherence
- Incident documentation
- Teamwork
- Communication techniques
LEADERSHIP
- Greek Organizations Editor of the Texas Southern University’s Tiger Yearbook
- Member of the Administration of Justice Club
Timeline
Repossession Coordinator
United Auto Credit
09.2022 - Current
Detention Officer
Tarrant County Sheriff’s Office
09.2018 - Current
Collections Specialist
GM Financial
06.2016 - 09.2018
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Paul Laurence Dunbar High School
Some college -
Texas Southern University