TeAndre Smith
Windsor Mill,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
T&T Transport
12.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
AIDS Interfaith Residential Services
11.2016 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Data Entry Clerk
Moore Transport
01.2014 - 05.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
No Degree - CDL Class A
North American Trade Schools
Windsor Mill, MD05.2021
High School Diploma -
Vivien T Thomas Medical Arts
Baltimore, MD06.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
T&T Transport
12.2022 - 01.2024
Receptionist
AIDS Interfaith Residential Services
11.2016 - 06.2020
Data Entry Clerk
Moore Transport
01.2014 - 05.2016
No Degree - CDL Class A
North American Trade Schools
High School Diploma -
Vivien T Thomas Medical Arts
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