Te'Anna Johnson
Chicago,IL
Summary
Results-driven administrative professional with nine years of experience in executive support and office optimization. Expertise in managing complex calendars and organizing events, alongside strong skills in remote work, multitasking, and problem-solving. Recognized for maintaining confidentiality while fostering efficiency and collaboration to support strategic initiatives. Career aspirations include leveraging organizational skills to enhance operational effectiveness within a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
AArete
Chicago, USA
06.2021 - Current
- Improve time efficiency by managing and organizing the schedules of eight senior executives.
- Craft and edit high-quality communications, including memos, emails, reports, and presentations, ensuring clarity and professionalism across all documents to strengthen internal and external communications using the Microsoft Office Suite.
- Achieve improved compliance by optimizing expense reporting with accurate receipt tracking, detailed reconciliations, and on-time reimbursement submissions.
- Provide comprehensive administrative support during meetings, including transcription, agenda preparation, and action item follow-ups, improving meeting effectiveness, and ensuring timely execution of key decisions.
- Enhance payroll accuracy by efficiently handling executive time reports.
- Assist with the planning of special events, such as conferences, training sessions, and team-building activities, by arranging catering services, securing venues, and ordering promotional materials, contributing to a cohesive company culture and positive employee engagement.
- Ensure seamless and efficient travel by handling flight bookings, accommodations, and transit logistics for executives.
- Handle confidential documents in an organized fashion, according to established protocol.
Admin II
The Clerk of the Circuit Court of Cook County
Chicago, USA
03.2015 - 06.2021
- Coordinated schedules, reports, and meetings for the Chief Executive of the Civil Division to ensure operational efficiency.
- Streamlined the Chief Executive's calendar, ensuring efficient schedule management and prioritization of key tasks for increased productivity.
- Developed executive reports and presentations, update departmental policies, and maintain office bulletin boards, contributing to streamlined communication and improved departmental performance.
- Led training initiatives and managed office meeting schedules, enhancing team integration.
- Oversaw inventory of office supplies, coordinating with vendors for timely restocking.
- Enhanced customer communication by managing inquiries via phone, email, and website, improving customer satisfaction, and strengthening the division's reputation.
- Provided support to visitors by answering questions and directing them accordingly.
- Organized and maintained filing systems both electronically and manually, ensuring accuracy and confidentiality.
Customer Support Specialist
Load Delivered Logistics
Chicago, USA
12.2018 - 03.2021
- Managed customer communications, updated logistics systems, prepared reports, and resolved issues to ensure efficient operations, and high customer satisfaction.
- Oversaw high-volume phone and email systems, ensuring prompt responses.
- Updated logistics management systems using comprehensive database knowledge, with accurate pickup and delivery information, improving operational efficiency and reducing delays.
- Prepared nightly reports for key stakeholders, summarizing operations, and providing actionable insights that informed decision-making and improved process management.
- Conducted track and trace activities to monitor shipment status, ensuring timely deliveries, and minimizing disruptions.
- Fostered a customer-centric environment by resolving customer issues promptly, maintaining a high level of customer satisfaction, and fostering long-term client relationships.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
Associate of Arts - Elementary Education
Wilbur Wright College
Chicago, IL05.2012
Skills
- Excellent verbal and written communication
- Attention to Detail
- Team Collaboration
- Adaptable Problem Solver
- Executive Support
- Skilled in Microsoft Office Suite
- Event Planning and Logistics
- Efficient Multi-Tasking
- Organization
- Discretionary Practices
- Resilience in High-Pressure Situations
- Highly organized
References
References available upon request.
Timeline
Administrative Assistant
AArete
06.2021 - Current
Customer Support Specialist
Load Delivered Logistics
12.2018 - 03.2021
Admin II
The Clerk of the Circuit Court of Cook County
03.2015 - 06.2021
Associate of Arts - Elementary Education
Wilbur Wright College
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