Teara Horn
Concord,NC
Summary
Accomplished Optician with a proven track record at My Eye Doctor, adept in prescription interpretation and insurance verification, enhancing patient satisfaction through meticulous customization of eyewear. Skilled in customer service, significantly improved team effectiveness by training new employees. Expert in leveraging computer skills for efficient management of medical data and financial transactions.
Overview
7
7
years of professional experience
Work History
Optician
My Eye Doctor
2021.05 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Retail Sales Associate
FedEx Office Print & Ship Center
2019.11 - 2021.03
- Greeted customers and helped with product questions, selections, and purchases.
- Provide customer expertise in printing, signs and graphics and shipping product lines.
- Ensure confidentiality of customer data and careful handling of documents, media and packages.
- Assisted with financial reporting including daily sales, close-outs and bank deposits.
- Assemble parcels and prepares goods for international shipping.
Retail Sales Associate
Rainbow Shops
2017.07 - 2020.08
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Applied Science - Occupational Therapy Assistant
Central Piedmont Community College
Charlotte, NC05.2026
High School Diploma -
Northwest Cabarrus High School
Concord, NC05.2015
Skills
- Customer Service
- Insurance Verification
- Computer Skills
- Prescription Interpretation
- Medical Terminology
Timeline
Optician
My Eye Doctor
2021.05 - Current
Retail Sales Associate
FedEx Office Print & Ship Center
2019.11 - 2021.03
Retail Sales Associate
Rainbow Shops
2017.07 - 2020.08
Associate of Applied Science - Occupational Therapy Assistant
Central Piedmont Community College
High School Diploma -
Northwest Cabarrus High School
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