Carmen Jones
Rocky Point,NC
Summary
Proven Patient Services Coordinator at My Eye Doctor, adept in managing sensitive patient data and enhancing customer relationships. Excelled in appointment scheduling and patient registration, demonstrating strong organization and healthcare systems knowledge. Skilled in resolving customer issues with empathy, significantly improving client satisfaction and trust.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
My Eye Doctor
2014.08 - 2018.11
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
BDC Representative
Neuwirth Motors
2013.07 - 2014.08
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Child Care Leader
Simply Play
2010.07 - 2013.07
- Promoted a safe and nurturing environment by maintaining cleanliness standards and enforcing safety guidelines.
- Mentored staff members on best practices in childcare, creating a knowledgeable and competent team to provide exceptional care for all children.
- Assessed individual child needs, creating tailored care plans to support their development effectively.
- Developed strong relationships with families, fostering trust and confidence in our childcare program.
Education
No Degree - Early Childhood Education
Cape Fear Community College
Wilmington, NC05.2028
Skills
- Strong Organization
- Patient Registration
- Appointment Scheduling
- Healthcare Systems Knowledge
Timeline
Patient Services Coordinator
My Eye Doctor
2014.08 - 2018.11
BDC Representative
Neuwirth Motors
2013.07 - 2014.08
Child Care Leader
Simply Play
2010.07 - 2013.07
No Degree - Early Childhood Education
Cape Fear Community College
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