Summary
Overview
Work History
Education
Skills
Careerhighlightsandachievements
Timeline
Generic

Te’Ara Macon

INDIANAPOLIS,IN

Summary

Results oriented professional with expertise in implementing and evaluating processes to enhance operational efficiency. Known for leveraging analytical skills and creativity to devise effective solutions for complex challenges, achieving significant improvements across various environments. Acknowledged with multiple customer centric awards, highlighting a steadfast commitment to client satisfaction and organizational success. Seeking to apply my expertise to support and contribute to the organizations success.

Overview

11
11
years of professional experience

Work History

Senior Leave of Absence Administrator

American Senior Communities
11.2022 - 12.2024
  • Directed implementation of the company's Leave of Absence and Accommodation process, significantly lowering LOA compliance claims.
  • Facilitated interactions between company and vendors, boosting efficiency in program delivery.
  • Conducted training and created training material for managers and HR teams on leave of absence, accommodations, changes, and updates.
  • Created and distributed HIPAA related reports to assist internal and external stakeholders in data driven decision making.
  • Oversaw tracking system and payroll for managing benefits payment during employee leave.

Benefits Administrator

American Senior Communities
09.2021 - 11.2022
  • Administered employee health benefit programs, including medical, dental, voluntary benefits, 401k plans and workers compensation.
  • Managed benefit inquiries and conducted quarterly audits to ensure compliance and optimize health service delivery
  • Managed the Tuition Assistance program
  • Processed electronic terminations and employee status changes within HRIS system.
  • Collaborated with HR department staff on special projects related to improving administrative efficiencies around employee benefits processes.

Claim Resolution Representative- Low Touch

Liberty Mutual Insurance
01.2021 - 09.2021
  • Managed Auto and Injury related claims across 50 states, achieving a 92% customer satisfaction rate
  • Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
  • Input claim information and payments into company database.
  • Explained premiums owed to policyholders, agents and underwriters

Claim Resolution Representative- Core

Liberty Mutual Insurance
04.2019 - 12.2020
  • Researched and verified insurance policy coverage.
  • Surpassed company cycle time norms, finalizing claims within 30 days.
  • Analyzed policy language for accurate coverage determinations.
  • Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
  • Assessed damages to vehicles and property resulting from a variety of incidents.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.

Claim Customer Care Associate

Liberty Mutual Insurance
03.2017 - 03.2019
  • Provided superior customer service by promptly responding to inquiries
  • Partnered effectively with teams across the organization to handle all types of claims.
  • Facilitated continuous improvement huddle groups with senior management and peers.
  • Addressed and escalated complex customer issues to claim adjusters when necessary

Paraprofessional

MSD of Wayne Township
Indianapolis
01.2014 - 12.2017
  • Implemented behavior management plans to maintain a positive learning environment.
  • Assisted in preparing lesson materials and bulletin board displays.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Facilitated small group learning sessions to reinforce lesson objectives.

Education

Community Health BSPH -

Indiana University
Bloomington, Indiana
01.2021

Skills

  • Program Development & Management
  • Data Collection & Analysis
  • Stakeholder Collaboration
  • Client and Employee Relations
  • Collaborative Leadership
  • HRIS Data Analysis
  • Compliance Management
  • Training & Development
  • Budgeting
  • Payroll
  • Leave of Absence, Accommodation Management
  • Benefit Admiration

Careerhighlightsandachievements

  • Recognized as Investigative Superstar for Complex Liability at Liberty Mutual.
  • Awarded Compliance Champion for 2023 at American Senior Communities.
  • Ranked Top 25 Performer Companywide at Liberty Mutual.
  • Received Rising Star Award in 2022 at American Senior Communities.

Timeline

Senior Leave of Absence Administrator

American Senior Communities
11.2022 - 12.2024

Benefits Administrator

American Senior Communities
09.2021 - 11.2022

Claim Resolution Representative- Low Touch

Liberty Mutual Insurance
01.2021 - 09.2021

Claim Resolution Representative- Core

Liberty Mutual Insurance
04.2019 - 12.2020

Claim Customer Care Associate

Liberty Mutual Insurance
03.2017 - 03.2019

Paraprofessional

MSD of Wayne Township
01.2014 - 12.2017

Community Health BSPH -

Indiana University

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Te’Ara Macon