Teara Taylor

Managed simultaneous phone calls and multiple chat interactions to ensure effective communication.

Facilitated invoice information dissemination to ensure clarity and accuracy.

Executed invoice dispatch processes to ensure timely billing.

Scheduled and managed cash disbursement dates to ensure timely financial operations.

Recorded payment methods and locations for accurate financial tracking. Assisted in documenting payment processes and receipt details. Supported reconciliation efforts by providing payment location and method information.

Delivered exceptional luxury service to enhance client satisfaction.

• Collaborated with cross-functional teams to streamline billing processes.
• Researched and resolved billing discrepancies to enable accurate billing.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.

• Supports patients by providing housekeeping and laundry service; shopping for food and other household requirements; preparing and serving meals; running errands
• Assists patients by providing personal services, such as: bathing, dressing and grooming
• Maintains a safe, secure, and healthy patient environment and follows prescribed dietary requirements and nutrition standards
• Updates job knowledge by participating in educational opportunities
• Protects the home care agency by adhering to professional standards, home care policies and procedures.

• Pick and pack orders in an accurate and timely manner
• Loaded and unloaded materials on/from containers, pallets, racks and shelves manually
• Stacked and assembled complete product onto pallets
• Filled out and attached identifying marks and labels to materials
• Assured the cleanliness and safety of work area
• 1 year of customer service experience call center.

• Maintained high standards of customer service during high volume, fast paced operations
• Communicated clearly and positively with coworkers and management
• Handled currency and credit transactions quickly and accurately
• Followed procedures for safe food preparation, assembly, and presentation
• Resolved complaints promptly and professionally.