Tearstin Stockley
Rahway,NJ
Summary
Accomplished professional with a proven track record at JetBlue, enhancing customer loyalty through superior service and effective problem-solving. Expert in time management and critical thinking, adept at multitasking and team collaboration. Demonstrated ability to improve operational efficiency and customer satisfaction, leveraging both strong interpersonal skills and decision-making capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Airport Customer Service Agent
JetBlue
Newark, NJ
05.2019 - Current
- Facilitated boarding process for passengers, maintaining organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Medical Courier
Atlantic Health System
Livingston, NJ
03.2018 - 05.2019
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained clean, organized, and safe vehicle environment to ensure proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Cashier Team Lead
ShopRite
Chatham, NJ
08.2014 - 03.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Rahway High School
Rahway, NJ06.1998
Skills
- Strong multitasking
- Time management expertise
- Flexible Work Schedule
- Effective problem solving
- Superior customer service
- Creative Thinking
- Team Collaboration
- Decision-Making
- Critical Thinking
Timeline
Airport Customer Service Agent
JetBlue
05.2019 - Current
Medical Courier
Atlantic Health System
03.2018 - 05.2019
Cashier Team Lead
ShopRite
08.2014 - 03.2018
High School Diploma -
Rahway High School