TEA'SHIA JOHNSON
Fairfield ,OH
Summary
Customer Service Representative with over three years of experience in driving customer engagement and satisfaction through advanced sales techniques and effective communication. Demonstrates proficiency in data entry and adept use of software tools like Epic and Microsoft Word to streamline operations. Committed to fostering a supportive environment that enhances team collaboration and customer service excellence.
Overview
4
4
years of professional experience
Work History
Patient Care Advocate
Beckett Springs Hospital
West Chester, OH
11.2024 - Current
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Care Advocate
Beckett Springs Hospital
West Chester, OH
11.2024 - Current
- Guided patients to suitable services, ensuring efficient care delivery.
- Assisted nurses in delivering patient care, ensuring a supportive environment for optimal health outcomes.
HOME HEALTH AIDE
Arcadia Home Care
Liberty Township, OH, US
08.2024 - Current
- Monitor client health changes, ensuring precise documentation and care
- Assist with mobility and personal care, enhancing patient comfort
- Support daily activities, fostering emotional well-being
- Deliver compassionate care, maintaining client dignity and family support
- Develop creative solutions to improve client comfort and independence during daily activities like bathing, dressing, and grooming
ENVIRONMENTAL SERVICES
Children's Hospital
Liberty Township, OH, US
10.2023 - 12.2023
- Ensured patient room cleanliness, improving safety and hygiene standards
- Organized nurse stations, enhancing workflow and efficiency
- Maintained lobby order, improving guest check-in experiences
- Completed daily sanitation tasks, ensuring timely waste disposal
- Collaborated with medical staff for prompt room turnovers, boosting patient care
CUSTOMER SERVICE REPRESENTATIVE
Shoe Carnival
Northbrook, OH, US
01.2022 - 11.2022
- Enhanced visual displays, boosting customer engagement and sales
- Improved sales by effectively promoting products and interacting with customers
- Created welcoming environment, meeting customer needs and increasing satisfaction
- Handled calls efficiently, ensuring clear and prompt communication
- Maintained accurate inventory, reducing product misplacement and ensuring stock levels
- Cultivated a welcoming atmosphere, addressing customer needs promptly and enhancing overall satisfaction in a fast-paced retail environment
- Increased sales by understanding customer needs and providing accurate product information
- Supported team in cash handling and merchandise management, enhancing store operations
- Maintained appealing displays to boost product visibility and customer engagement
- Resolved customer issues with product knowledge, ensuring satisfaction and loyalty
CUSTOMER SERVICE REPRESENTATIVE
Menards
Evendale, OH, US
01.2021 - 12.2021
- Fostered positive customer relationships, addressing concerns promptly and leveraging product expertise to ensure high satisfaction and repeat business
Education
DIPLOMA -
North College Hill Highschool
Skills
- Sales Techniques
- Data Entry
- Epic
- Microsoft Word
- Communication Skills
- Customer Engagement
Timeline
Patient Care Advocate
Beckett Springs Hospital
11.2024 - Current
Patient Care Advocate
Beckett Springs Hospital
11.2024 - Current
HOME HEALTH AIDE
Arcadia Home Care
08.2024 - Current
ENVIRONMENTAL SERVICES
Children's Hospital
10.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Shoe Carnival
01.2022 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
Menards
01.2021 - 12.2021
DIPLOMA -
North College Hill Highschool