Teauna Deloach
Pearl,USA
Summary
Operations professional with extensive experience in operational management and a proven track record of enhancing business performance. Skilled in developing and implementing process improvements that drive efficiency and meet organizational goals. Strong collaborator focused on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency, contributing to overall success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Jan Pro
Ridgeland, MS
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Administrative Assistant
Sports Paradise Fundamentals
Jackson, MS
09.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Phlebotomist/Covid Tester
H&S
Jackson, MS
02.2021 - 01.2022
- Monitored inventory tests and supplies to ensure availability for operations.
- Conducted COVID testing, including PCR and serology, with accuracy and efficiency.
- Participated in COVID task force meetings and training to enhance response strategies.
- Set up and dismantled equipment for events, ensuring proper handling of samples and supplies.
- Able to label, collect, and process patient specimen to ensure accurate test results.
- Perform all duties within HIPAA regulations.
- Arrive early to set up testing event.
- All other duties assigned.
- This position has been developed to assist clients with performing on-site and off-site medical testing specifically for COVID-19 as a means of prevention of spread. COVID Support Specialist Coordinator will be responsible for coordinating all onsite COVID-19 testing events. This includes testing event preparation, day of event oversight and ensuring the results are processed and communicated according to internal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Phlebotomist and Front Desk Receptionist
Ontime Healthcare
Columbus, MS
09.2019 - 08.2020
- Make appointments for patients.
- Answer phone and assist with patient needs.
- Communicate with patients about patient care and services.
- Verifies insurance for patients to receive services.
- Takes copay and provides patients with receipts.
- Uses HIPPA to make sure patients information is safe.
- Venipuncture & Capillary Puncture
- Blood Collection & Handling Safety
- Medical Records Review
- Blood Specimen Storage
- Patient and Donor care
Administrative Assistant
Comforcare Senior Services
Columbus, MS
09.2016 - 10.2018
- Operated office machines, such as photocopiers, scanners, facsimile machines, voice mail systems, and personal computers
- Answered telephones, direct calls, and took messages.
- Communicated with patients, employees, and individuals to answer questions.
- Typed, formatted, proofread, and edited correspondences, and other documents, for notes or dictated machines.
- Complete work schedules, managed calendars, and arranged appointments.
- Lead in VA and Private Pay Billing.
- Billed Medicaid Clients through Mississippi Envision.
- Assisted with payroll process.
- Worked on computers.
- Answered telephones.
Admissions Clerk
Baptist Memorial Hospital
Columbus, MS
08.2015 - 05.2016
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interviewed patients or their representatives to identify problems relating to care.
- Maintained knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services to patients using medical or administrative knowledge.
- Provided consultations or training to volunteers or staff on topics such as guest relations, patients’ rights, and medical issues.
- Analyzed patients’ abilities to pay to determine charges on a sliding scale.
- Completed insurance or other claim forms.
- Arranged hospital admissions for patients.
Education
High School Diploma - undefined
Columbus High School
Columbus, MS05.2014
Skills
- I obtained certification as a Patient Care Assistant this qualification will assist me in providing exceptional care to patients while working in the medical field
- Being Phlebotomy Certified is a qualification that I carry that will make me an amazing asset to any hospital, clinic, laboratory
- Organized
- Dependable
- Career driven
- Great multitasker
- Knowledge of medical terminology
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Management
- Operations oversight
- Policies and procedures implementation
- Staff development
- Customer relationship management
- Strategic planning
- Performance management
- Contract management
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer relations
- Clerical support
- Strong problem solver
- Office management
- Verbal communication
- Deadline oriented
- Professional and mature
- Payroll software proficiency
- Payroll customer service
- Payroll tax calculations
- Payroll procedures
Certification
Phlebotomy Certified
Timeline
Operations Manager
Jan Pro
03.2023 - Current
Administrative Assistant
Sports Paradise Fundamentals
09.2021 - 03.2023
Phlebotomist/Covid Tester
H&S
02.2021 - 01.2022
Phlebotomist and Front Desk Receptionist
Ontime Healthcare
09.2019 - 08.2020
Administrative Assistant
Comforcare Senior Services
09.2016 - 10.2018
Admissions Clerk
Baptist Memorial Hospital
08.2015 - 05.2016
High School Diploma - undefined
Columbus High School