Tecasta Moore
Houston,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Pioneer Credit Recovery
Horseheads, NY
03.2022 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to ensure data integrity.
- Provided timely follow-up on customer issues, enhancing overall satisfaction and retention rates.
- Trained new team members on company policies and procedures to improve service consistency.
Customer Service Representative
Collabera .Inc
Basking Ridge, NJ
08.2021 - 11.2021
- Identified process inefficiencies and recommended improvements to streamline operations.
- Collaborated with cross-functional teams to address complex customer issues and enhance service delivery.
- Monitored performance metrics to maintain high standards of accuracy and efficiency in service provision.
- Developed training materials aimed at improving team knowledge of products and services offered by the company.
Billing Specialist
First Medical Response
Houston, TX
06.2019 - 04.2020
- Processed billing statements ensuring accuracy and compliance with regulatory requirements.
- Managed accounts receivable, optimizing cash flow through timely invoicing and follow-ups.
- Trained junior staff on billing procedures, enhancing team efficiency and knowledge retention.
- Collaborated with healthcare providers to resolve billing discrepancies promptly and effectively.
Customer Service Representative III
Trilogy EMS
Houston, TX
04.2017 - 02.2019
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Managed high-volume call traffic while maintaining exceptional service quality standards.
- Documented customer interactions and feedback in CRM system for process improvement.
- Trained new team members on company policies, procedures, and customer service best practices.
Billing Clerk
Guardian / Odyssey EMS
Houston, TX
08.2013 - 02.2017
- Processed and verified billing statements for accuracy and compliance with company policies.
- Coordinated insurance claims submissions to ensure timely reimbursement from providers.
- Maintained detailed records of customer transactions, facilitating efficient account management.
- Implemented improvements in billing procedures, enhancing overall workflow efficiency.
Customer Support Specialist
Santa Maria Hostel
Houston, TX
08.2003 - 09.2012
- Provided exceptional support to clients, resolving inquiries and issues with efficiency.
- Facilitated training sessions for new staff, enhancing team knowledge and service quality.
- Implemented process improvements, streamlining customer interaction workflows and increasing satisfaction.
- Analyzed customer feedback data, identifying trends to inform service enhancements and training needs.
Education
Forest Brook
Houston, TX05-1983
High School Diploma -
Forest Brook
Houston, TX05-1983
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Resume
- Me
- Tomsleggs4u@yahoo.com
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- Mar 13 at 5:06 PM
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Timeline
Customer Service Representative
Pioneer Credit Recovery
03.2022 - Current
Customer Service Representative
Collabera .Inc
08.2021 - 11.2021
Billing Specialist
First Medical Response
06.2019 - 04.2020
Customer Service Representative III
Trilogy EMS
04.2017 - 02.2019
Billing Clerk
Guardian / Odyssey EMS
08.2013 - 02.2017
Customer Support Specialist
Santa Maria Hostel
08.2003 - 09.2012
Forest Brook
High School Diploma -
Forest Brook