Ezell Crowther
Detroit,MI
Summary
Experienced Help Desk Analyst and IT Technician offering a dedicated focus and showcasing a remarkable seven-year track record in providing technical support across various communication channels such as phone calls, emails, face-to-face interactions, and chat platforms. Skilled in swiftly collecting customer information and conducting comprehensive research to effectively tackle complex technical issues. Recognized for meticulous handling of support tickets and providing detailed documentation of problems and efforts made to resolve them.
Overview
7
7
years of professional experience
Work History
Car Porter
Topjobllc
10.2022 - Current
- Update inventory locations utilizing mobile hand-held scanners.
- Communicate with coworkers and managers about completed duties.
- Inspect vehicles before and after trips to verify safe and reliable operation.
- Utilize GPS and other navigation systems to minimize delays with well-planned routes.
Assembly Technician
Hearn Industrial Services
12.2020 - 10.2022
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Trained new assembly personnel on proper use of equipment.
- Worked directly with QA personnel to identify and correct defects.
Operations Supervisor
DHL Supply Chain
01.2020 - 07.2020
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Generated documentation and information required for customer shipments.
Service Desk Analyst
Trinity Health
08.2018 - 01.2020
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Service Desk Analyst II
Ascension
12.2017 - 08.2018
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
Education
Network And System Administration
Henry Ford College
Dearborn, MISkills
- Remote Technical Support
- Hardware Troubleshooting
- Cloud-based Software Support
- Database Management
- Security Certification
- Resolve Technical Problems
- Hardware and Software Repair
- Troubleshooting Network Issues
- Microsoft Windows and Office
- LAN and WAN Assessment
- Collaborative Team Player
- Customer Communication and Empathy
- Friendly and Patient
- Issue and Resolution Tracking
- Tracking and Documentation
- Analytical and Methodical
- Organizational Skills
- VoIP Applications
- Verbal and Written Communication
- Computer Networking
- Microsoft Office
- Apple IOS
- Computer Imaging
- Technical Support
- Issue Resolution
- Computer Hardware Knowledge
- Hardware Installation
- A Certificate
- Security Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Car Porter
Topjobllc
10.2022 - Current
Assembly Technician
Hearn Industrial Services
12.2020 - 10.2022
Operations Supervisor
DHL Supply Chain
01.2020 - 07.2020
Service Desk Analyst
Trinity Health
08.2018 - 01.2020
Service Desk Analyst II
Ascension
12.2017 - 08.2018
Network And System Administration
Henry Ford College
Similar Profiles
Quane SimpsonQuane Simpson
Seasonal Learning Trainer at AmazonSeasonal Learning Trainer at Amazon
Alexis JordanAlexis Jordan
Phlebotomist Technician at Biotech ClinicalPhlebotomist Technician at Biotech Clinical
Ebony BlackEbony Black
Clinical Placement Student Nurse at Autumn Woods Health Care FacilityClinical Placement Student Nurse at Autumn Woods Health Care Facility