Technayda Cobyte
Miami,FL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
LaQuinta Hotel
Hattiesburg, MS
08.2023 - 03.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Cashier
Andrew Brown
Hattiesburg, MS
12.2021 - 10.2022
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built relationships with customers to encourage repeat business.
Food Runner
Boucher Brothers
Miami , FL
06.2020 - 06.2021
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Offered insight into menu items to answer customer questions.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Memorized dining room floor plans and understood seat number system.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
Education
Criminal Justice - Criminal Justice
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma -
North Miami Senior High School
North Miami, FL06.2021
Skills
- Customer Service
- Cash handling
- POS systems
- Liquor regulations and compliance
- Cash counting machine operations
- Scanner operations
- ID verification
- Cash drawer balancing
- Customer service
- Customer assistance
- Quick learner
- Guest services
- Strong work ethic
Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
Languages
English
Native or Bilingual
French
Native/ Bilingual
Spanish
Limited
Haitian Creole
Native/ Bilingual
Guadeloupe creole
Native or Bilingual
Certification
- Certified Rooms Division Executive (CRDE) - American Hotel & Lodging Educational Institute.
North Miami Senior High School Soccer Team
Received best soccer player in 2021-2024
60 goals scored
4 Year MVP player
Obtained full scholarship (FIU, USM)
Timeline
Front Desk Agent
LaQuinta Hotel
08.2023 - 03.2024
Cashier
Andrew Brown
12.2021 - 10.2022
Food Runner
Boucher Brothers
06.2020 - 06.2021
High School Diploma -
North Miami Senior High School
Criminal Justice - Criminal Justice
University of Southern Mississippi