Dynamic owner/operator with extensive experience in operations management and customer service. Known for strong decision-making skills and effective relationship management, consistently achieving improvements in client satisfaction and operational efficiency. My military background led to a quick rise to the rank of E-5/Sgt within 3 years, serving as a platoon Sergeant in Operation Iraqi Freedom before starting my professional career.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Victory Mechanical Systems Inc
03.2018 - Current
Managed daily operations of mechanical systems projects, ensuring timely completion and quality standards.
Developed and implemented process improvements to enhance operational efficiency and reduce costs.
Trained and mentored new employees on safety protocols and equipment usage to ensure compliance.
Oversaw project scheduling and resource allocation, optimizing workflow across multiple job sites.
Oversaw financial planning, budgeting, and cash flow management for sustainable growth.
Streamlined customer service processes, enhancing client satisfaction and retention rates.
Coordinated marketing initiatives to increase brand visibility and drive sales growth.
Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Consulted with customers to assess needs and propose optimal solutions.
Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
Employed prompt decision-making and in-depth research to resolve issues.
Journeyman Pipefitter
CS Group Inc.
02.2015 - 03.2018
Fabricated and installed piping systems according to project specifications and blueprints.
Conducted inspections and troubleshooting of existing systems to ensure operational efficiency.
Collaborated with team members to optimize workflow and reduce downtime during installations.
Conducted maintenance and repair tasks on medical chillers to ensure optimal performance.
Mentored apprentices, providing guidance on technical skills and safety compliance requirements.
Journeyman Pipefitter
AMS
02.2011 - 04.2015
Conducted thorough inspections and repairs on mechanical HVAC systems and associated components to ensure optimal functionality.
Developed solutions for complex piping issues, improving system reliability and performance.
Coordinated with project managers to align installation schedules with overall project timelines.
Implemented process improvements that enhanced productivity in pipeline construction projects.
Guided apprentices through practical tasks to ensure competency and confidence in their roles.
Pipefitter Foreman
Siemens Building Technologies
03.2007 - 02.2011
Supervised pipefitting operations, ensuring compliance with safety protocols and quality standards.
Coordinated workflow among team members to optimize project timelines and resource allocation.
Trained and mentored junior pipefitters, enhancing skills and promoting best practices in installation techniques.
Implemented process improvements that increased efficiency in pipe installation and maintenance tasks.
Managed inventory of materials, ensuring availability while minimizing waste through strategic procurement practices.
Collaborated with engineers to interpret blueprints and develop effective piping solutions for projects.
Inspected completed work for adherence to specifications and resolved discrepancies promptly.
Conducted regular safety meetings, fostering a culture of safety awareness among team members and reducing incidents.
Collaborated with project managers to develop accurate estimates for labor and material costs, resulting in more competitive bids.
Oversaw acquisition and renewal of refrigeration licenses, facilitating uninterrupted service and regulatory adherence.