Ted Banks
Lenexa,KS
Summary
Highly accomplished and results-oriented Supply Chain leader with over 20 years of progressive experience in customer engagement, strategic planning, and demand forecasting. Proven success in leading high-performing teams and developing next-generation Collaborative Planning, Forecasting, and Replenishment (CPFR) strategies, significantly impacting business results. Expertise in leveraging advanced data analytics and fostering collaboration among internal and external stakeholders to drive substantial operational and financial improvements. Recognized for leading teams that have received multiple Customer Supply Chain awards, establishing a reputation for excellence within the industry.
Overview
20
20
years of professional experience
Work History
Sr. CS&L Customer Engagement Manager
Hill's Pet Nutrition
Overland Park, KS
04.2024 - Current
- Developed a Next Generation CPFR strategy, to further enhance my team's capabilities and impact.
- Led a team of seven CS&L Customer Managers, spearheading Hillʼs Supply Chain customer engagement processes responsible for a 70% share of total Net Sales.
- Developed training programs to further enhance technical skills and supply chain acumen within my team.
- Introduced advanced data analytics tools to gain deeper insights into supply chain performance and customer needs.
- Fostered a culture of innovation through collaboration with internal and external partners.
- Refine and expand the use of KPIs to ensure they align with strategic goals.
US CPFR Manager
Hill's Pet Nutrition
Topeka, KS
04.2021 - 03.2024
- Played a pivotal role in enhancing Hill's US CPFR team and its impact on customer relationships and supply chain performance.
- Led a team of six CS&L Customer Analysts, spearheading Hillʼs Supply Chain customer engagement processes responsible for ~ 60% share of total Net Sales.
- Facilitated team's achievements in being recognized with supply chain-related awards for multiple years highlight the effectiveness of our strategies and collaborations.
- Led team efforts to consistently monitor and achieve strategic KPI targets.
- Developed team members to facilitate professional career growth.
- Maintained strong relationships within the organization to meet commercial goals (eg. Innovation launches, Technical upgrades).
CS&L Manager for PetSmart
Hill's Pet Nutrition
Phoenix, AZ
01.2015 - 03.2021
- Consistently ensured high levels of customer service and strong Supply Chain KPI performance to this industry leading Superstore Account.
- Provided critical analysis to improve sales forecasting and planning by reviewing inventories, promotions, sales and consumption.
- Collaborated with the Customer and Hillʼs internal partners to ensure key performance indicators are maintained, and drive process improvements, by providing critical analysis that includes reviewing Financial metrics, store inventories, warehouse inventories, and consumption data.
- Led efforts to secure Hillʼs Pet as PetSmart, Canadaʼs Top Supply Chain Vendor for 2018.
- Led efforts to secure Hillʼs Pet as PetSmart, US Top Supply Chain Vendor for 2015.
- Led efforts to establish Hillʼs as a Trusted Vendor across PetSmartʼs DC network.
- Led team that developed GS 128 Pallet Label, driving a 40% reduction in Customerʼs Inbound costs.
- Led multiple POG transitions, resulting in a 30% reduction in obsolescence costs.
- Created or enhanced multiple reports, to drive optimal decision making capabilities.
Associate Manager of Demand Planning
Hill's Pet Nutrition
Topeka, KS
10.2006 - 12.2014
- Managed the Sales and Operations Planning process through the creation and continuous improvement of the Demand Planning process utilizing the SAP APO Information Systems to determine forecast plan levels for manufacturing and deployment purposes.
- The position was responsible for forecasting and Global KPI reporting leading to improved Customer Service, increased sales, and a reduction in system costs, by making multiple critical decisions which impact production planning, inventory levels, and procurement strategies.
- Implemented monthly collaborative process across all Account Types, driving an 800 basis points improvement in forecast accuracy over my tenure, current 60 Day accuracy is 85.42%.
- Completed timely formulation and communication of monthly KPI results globally.
- Consistently completed the month-end forecast load process timely and accurately.
- As Forecast expert, trained newly hired Demand Analyst and Forecast Manager on SAP APO functionality, monthly forecast analysis techniques, and the collaborative process.
- Successfully led the Logistical process for several New Item introductions, driving a 99% Service level.
- Developed and implemented a template to integrate New Item forecasts into SAP APO timely and efficiently.
Manager, Strategic Planning and Forecasting
Ball Packaging
Lombad, IL
09.2005 - 09.2006
- Led the development and implementation of a formal, strategic, forecasting process which served as the catalyst for a newly adopted lean manufacturing process encompassing more than 2,000 items, and the collaborative development and roll-out of a new forecasting and reporting system, Supply Lynx.
- Supported the Sales organization from a budgeting, and reporting perspective, in close collaboration with Sales and our customers to drive higher forecast accuracy.
- Led the development of forecast analysis reports in collaboration with IT to ensure effortless communication, and facilitate improved forecast accuracy.
- Worked collaboratively with the IT Group to develop and implement the new Supply Lynx system.
- Collaboratively developed a Supply Lynx training manual and trained the entire Sales organization on the new Supply Lynx system.
- Streamlined existing sales reporting to guide an effective month-end and YTD sales analysis process.
- Assumed the role of system administrator for the Supply Lynx forecasting and reporting system.
Education
Bachelor of Science - Business Administration
DePaul University
Chicago, ILSkills
- Customer segmentation
- Creative mindset
- Technical aptitude
- Business analysis
- Strong Supply Chain acumen
- Extensive Demand Planning experience
Timeline
Sr. CS&L Customer Engagement Manager
Hill's Pet Nutrition
04.2024 - Current
US CPFR Manager
Hill's Pet Nutrition
04.2021 - 03.2024
CS&L Manager for PetSmart
Hill's Pet Nutrition
01.2015 - 03.2021
Associate Manager of Demand Planning
Hill's Pet Nutrition
10.2006 - 12.2014
Manager, Strategic Planning and Forecasting
Ball Packaging
09.2005 - 09.2006
Bachelor of Science - Business Administration
DePaul University