Ted Brown
Hartford
Summary
Client service representative with 7 years of experience in optimizing workflows and enhancing customer satisfaction through effective communication and problem-solving. Demonstrates strong organizational skills and technical troubleshooting expertise, contributing to dynamic and people-oriented environments. Seeking to leverage these abilities in a collaborative role to drive continuous improvement and team success.
Overview
8
8
years of professional experience
Work History
STOWER ASSOCIATE
Amazon
Hartford
12.2018 - 04.2025
- Optimize storage for efficient space use, enhancing workflow and productivity.
- Ensure timely product processing by loading and unloading assembly lines.
- Maintain quality control by removing defective items, ensuring high standards.
- Use handheld scanners to accurately manage inbound stock placement.
- Organize merchandise for seamless order fulfillment, boosting efficiency.
- Developed new layout strategies for stock placement, improving space utilization and accelerating the fulfillment process.
- Introduced process automation techniques, minimizing manual errors and enhancing operational efficiency.
- Streamlined order retrieval processes, leading to faster delivery times and improved customer satisfaction.
TECHNICAL SUPPORT ADVISOR
Conduent
Manchester
08.2022 - 02.2023
- Efficiently managed call flow, addressing technical support needs with clarity and patience.
- Resolved customer issues promptly, ensuring satisfaction and clear communication.
- Utilized multiple systems to document and research cases, enhancing support accuracy.
- Assisted customers with data connectivity, providing effective troubleshooting solutions.
- Facilitated cross-functional team efforts to enhance customer satisfaction through comprehensive technical support solutions.
- Provided empathetic assistance, maintaining customer trust and fostering positive interactions even in challenging situations.
- Accurately documented case details and resolution steps, ensuring reliable records for future reference and continuous improvement.
- Achieved high customer retention through effective problem-solving and personalized technical guidance.
- Implemented targeted support strategies, leading to noticeable improvements in customer retention and loyalty.
HOUSEKEEPER
Homewood Suites
Hartford
10.2021 - 07.2022
- Maintained 10+ rooms daily, ensuring top cleanliness and guest satisfaction.
- Promptly reported issues, adhering to safety protocols for a secure environment.
- Efficiently managed supplies, enhancing guest experience and satisfaction.
- Responded to guest requests, delivering excellent customer service.
- Coordinated with maintenance teams for timely repair resolutions, ensuring seamless guest experiences and operational continuity.
- Achieved consistent high-quality room upkeep, contributing to increased guest satisfaction scores and repeat bookings.
- Streamlined housekeeping processes, boosting team efficiency and enhancing overall guest satisfaction through improved room readiness.
- Partnered with front desk staff to swiftly address guest concerns, fostering a positive hotel atmosphere and seamless service delivery.
- Conducted meticulous room inspections, ensuring adherence to cleanliness standards and contributing to repeat guest bookings.
- Enhanced guest satisfaction by implementing creative housekeeping solutions, leading to a noticeable improvement in guest feedback.
COLLECTIONS AGENT
IQOR
East Hartford
09.2019 - 09.2021
- Resolved customer complaints to uphold professional relationships, handling 50-100 calls daily.
- Negotiated settlements in a high-volume call center, improving client satisfaction.
- Informed clients of policies, enhancing understanding and compliance.
- Collected and managed client data through efficient call handling.
- Collaborated with consumers to settle accounts, achieving consistent results.
- Coordinated with team members to refine communication strategies, improving overall call center performance.
- Analyzed call patterns to identify improvement areas, contributing to optimized call center operations and better resource allocation.
- Successfully reduced average call resolution time by implementing effective communication techniques and proactive problem-solving.
- Worked closely with team members to develop innovative solutions, positively impacting team dynamics and achieving shared goals.
- Managed precise data entry and client information updates, ensuring accuracy and reliability in customer records and reporting.
ENVIRONMENTAL ASSOCIATE
Hartford Hospital
Hartford
06.2019 - 09.2019
- Managed biohazard waste disposal, boosting safety protocols and enhancing hospital safety.
- Reported facility repairs, improving maintenance efficiency and response times.
- Cleaned patient and operation rooms, supporting infection control and sanitary standards.
- Ensured entryway cleanliness, maintaining a welcoming and safe environment.
- Conducted facility inspections, identifying issues and expediting repair processes.
- Optimized infection control measures in patient environments, contributing to a measurable decrease in hospital-acquired infections.
- Developed new inspection methods for facility checks, enhancing the identification and resolution of maintenance issues.
- Executed comprehensive audits on sanitation protocols, contributing to improved compliance and reduced infection rates.
- Partnered with medical teams to refine cleaning procedures, ensuring optimal patient care environments.
CALL CENTER REP
Chime Solutions
East Hartford
02.2017 - 12.2018
- Assisted AT&T customers with inquiries, resolving 250+ daily calls efficiently.
- Enhanced first-call resolution, boosting customer satisfaction significantly.
- Collaborated with team to streamline processes, improving response times.
- Managed high-volume calls, ensuring accurate information and service quality.
- Analyzed trends to implement improvements, reducing handling time measurably.
- Introduced a feedback loop system that enhanced communication, leading to proactive issue resolution and better customer experiences.
- Implemented strategic call-handling techniques, resulting in a noticeable decrease in average call duration and increased customer satisfaction.
- Developed key metrics to assess call center performance, contributing to data-driven decision-making and operational improvements.
Education
SOCIAL SERVICES -
Capital Community College
HartfordHIGH SCHOOL DIPLOMA -
East Hartford Public High School
Skills
- Issue Resolution
- Attention to Detail
- Teamwork
- Problem Solving
- Organization
- Money Handling
- Sales
- Time Management
- Flexibility
- Communication
- Technical Troubleshooting
- Customer Support
- Payment Processing
- POS Operation
- Customer Service
Timeline
TECHNICAL SUPPORT ADVISOR
Conduent
08.2022 - 02.2023
HOUSEKEEPER
Homewood Suites
10.2021 - 07.2022
COLLECTIONS AGENT
IQOR
09.2019 - 09.2021
ENVIRONMENTAL ASSOCIATE
Hartford Hospital
06.2019 - 09.2019
STOWER ASSOCIATE
Amazon
12.2018 - 04.2025
CALL CENTER REP
Chime Solutions
02.2017 - 12.2018
SOCIAL SERVICES -
Capital Community College
HIGH SCHOOL DIPLOMA -
East Hartford Public High School