Ted Fox

Oversaw the day to day management of more than 12,000 intervals and club operations within the Central Florida Resort area. Staff included General Managers, Chief Engineers, Operations Managers, Director of Housekeeping, Guest Service Managers, Activities Managers, Association Governance and other office support staff.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented data-driven decision-making processes to identify areas for improvement in operations, sales, or customer satisfaction metrics.
• Championed employee development programs that increased overall skill levels, contributing to a more versatile and competent workforce.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced employee turnover by fostering a positive work environment and addressing individual needs for growth and development.
• Negotiated favorable contracts with suppliers to secure cost-effective pricing for materials and services.
• Developed and managed complex operating budgets for multiple resorts and updated monthly cashflow projections.
• Monitored daily cash discrepancies, inventory shrinkage and par levels.
• Created an area dashboard to benchmark performance in real time.
• Collaborated closely with Marketing and Sales leadership to drive $80 million in vacation club sales.
• Responsibility for managing guest satisfaction scores through intuition.

Provide oversight, management and leadership to High Rise, Active Adult, Resort, Large Scale HOA, Condominium and Developer Controlled properties within the Central Florida region and book of business.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Manage the functions of a team in different properties within the region while maintaining standards of excellence for processes, methods and personnel. Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns, utilizing benchmarking tools such as Qualtrics.
• Partner with direct reports such as Community Association Managers, Regional Director, General Managers, Maintenance Managers, Lifestyle Directors, Directors of Food & Beverage and Board of Directors and other internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. Establish and maintain a positive relationship with Board of Directors and internal departments.
• Conduct site inspections regularly. Identify deficiencies, provide recommendations, and action plans in order to improve the property. Over see complex building defect claims process for High Rise and Condominium clients.
• Initiate and /or attend a wide range of internal and external meetings. Provide guidance and direction and assist in issue resolution. Experience participating in corporate committees and work groups.
• Provide financial support with a wide range of functions. Monitor reserve/capital improvement funds to insure they are being used in accordance with BOD and regulatory requirements; review and assist in obtaining and financing required insurance coverage and collect outstanding corporate accounts receivable. Strong understanding of cash based and accrual-based accounting principles and proven track record of meeting or surpassing budget goals. Work with region Senior Vice President in managing division P&L budget.
• Ensure regional expenses are maintained within budget. Develop Life of Project budgets for developer clients and oversee Deficit Funding process.
• Experience with developer turnovers and building defect claims.
• Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.

State approved CAM instructor, provide state required 18- hour pre license education classes to aspiring Community Association Managers.

Provided Community Association Management services to a portfolio of 20 communities in the Central Florida region. Mixed use portfolio of commercial and residential accounts.

Managing partner in the startup of a Community Association Management firm located in Dublin, Ireland.

• Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
• Prepared annual budgets with controls to prevent overages.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Community Manager for a portfolio of developer-controlled Section 23 mid-rise condominiums located in Dublin, Ireland.